Business Support Manager

Job summary An exciting opportunity has arisen for a Band 7 Business Support Manager to join the Estates and Facilities admin function.This is 9 month secondment/fixed term to cover maternity leaveThe post holder will enable the delivery of strategic approach to performance improvement, engagement, and change management and responsible for managing the divisional needs ensuring that operational information requirements support the achievement of the Trust's desired culture and behaviour.The post holder will have responsibility for the Departmental Quality Systems while coordinating the activities of the department administration team to ensure that the divisional administration service is efficiently managed in support of the day-to-day, cross functional service activity.
Main duties of the job This is a key role in the implementation of a performance improvement, management and departmental administration system that will drive Estates and Facilities aspirations around continuous improvement and effective stakeholder engagement.
About us EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower.
In return, EPUT can offer you a range of benefits and development including; Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer The Trust supports and actively encourages flexible working for all employees.
We offer many options and you are encouraged to ask the recruiting manager what is possible for this role.
If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment Join our Staff bank What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings.
Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Job description Job responsibilities In order to maintain this significant transformation, the post holder will be required to: To take overall responsibility for the Premises Assurance Model (PAM) and Patient Led Assessment of the Care Environment (PLACE) and assist with any other mandatory returns required by NHS England/ImprovementTo develop with the Administrative staff, a monthly reporting schedule against the following elements to ensure accurate reporting of the full year effect of all metrics Financial monitoring (including outstanding invoices and purchase orders)ERIC DataPAM DataFreedom of Information Requests (Ad-Hoc) To be responsible for collating and evaluating key business intelligence reports ensuring that relevant information is understood and used to support business decision-making and planning.
It is anticipated that this will be achieved through consistent and accurate reporting that is delivered within an agreed timescale.This role holds the responsibility for the collation and drafting of quality assured comprehensive all-encompassing report(s) based on the department performance.
To have final review before publish and circulation and highlight on exception performance issues to the Senior Director of Estates and Facilities / Deputy Director of Facilities and the Associate Director of Estates.
This includes circulation to the Health, Safety, Security Committee (HSSC), Capital Projects Programme Group (CPPG) and Trust Board.Support the development and maintain a schedule of the Departments KPIs and report against these metrics on a periodical basis.To hold administration responsibility of the Trusts adopted CAFM software including any future integration of specialist systems such as CAFM and SFG-20 etc.Support the delivery for agreed administration service strategic plan in terms of information flows and availability of information to the broader department.To work with Departmental leads to ensure the following information is fully documented within an overarching system to ensure a standardised approach for all services in line with Departmental leads expectations Accurately captured and recorded on the Trusts adopted CAFM systemInformation is input in input/uploaded in a timely mannerFacilitate system audits to ensure a standardised approach towards system configuration and system managementFacilitate system training to ensure a consistent and uniform approach towards data entry and task managementCommunicate any system failures to the department and with the wider Trust, this will including Business Continuity Plans specific to CAFM/Specialist System software failures Manage the activities of a team of ten staff formed of administrative staff (Including Help Desk Functions) and internal Estates and Facilities Auditor, ensuring each of the Estates Engineering, Facilities, Property and Project Management functions is fully supported with both a relevant and competent administration service with open communications maintained between each service Person Specification Education / Qualifications Essential Educated to degree level or equivalent experience Desirable BTEC L5 Quality & Administration or relevant experience Affiliation with national FM organisation such as IHEEM A masters level degree in a relevant area or professional experience that demonstrates an equivalent level of knowledge Evidence of continual professional development Knowledge Essential NHS and Foundation Trust Experience / Knowledge of the workings of the Estates & Facilities Environment Experience of ISO9001 & 14001 implementation and management Knowledge of the EPUT administration and finance functions Knowledge and previous experience of development of services and service transformation Able to interpret national guidance and translate for local implementation Desirable Member status in a recognised professional body ie CIWM Registration with a recognised professional body ( EngTech, IEng, CEng) Skills & Experience Essential Confident and capable communicator with strong presentation skills Good oral communication skills based on fluency on the English language.
Experience of managing a team System wide health care experience staff Advanced skills in use of Microsoft Outlook, Excel, Word, Powerpoint and Project.
Advanced Keyboarding skills Highly developed skills in use of finance or CAFM computerised information systems/software packages to support the creation of high quality reports and business cases Ability to convey highly complex information and material to staff and management in an accessible and compelling manner Skills in report writing for presentation to Executive Director of Corporate Governance / Associate Director of Estates & Facilities Experience in training team members.
Knowledgeable and skilled in a range of administrative procedures Previous experience in the development and implementation of policies and procedures.
An innovative and creative thinker with the ability to identify business opportunities Proven experience of building successful partnership relationships Good understanding of the wider NHS system and policy Experience of matric management, working collaboratively both within and outside the organization Demonstrable evidence of developing business cases including the analysis of data from multiple sources Desirable Demonstrable experience of business planning within the NHS Experience in improvement methodologies Experience of working across health and social care organization.
Highly developed interpersonal skills with the ability to gain and maintain credibility at all levels within the organization Experience in identifying and using benchmarking information as a tool for service improvement Personal Qualities Essential Ensures that the organisational values of open, compassionate and empowering are demonstrated by self and others every day and that any matters of concern are addressed in a timely way, either directly; or raised with the relevant Line Manager; or through the relevant processes within the Trust as appropriate.
Able to work under pressure, pleasant friendly manner and willing to learn Able to deal sensitively with emotive and contentious issues Able to work as part of a team Able to work on own initiative Desirable A good understanding of Business Improvement Techniques.
Additioanl Requirements Essential Full UK Driving Licence and ability to travel across Trust sites as required Motivated to deliver the highest possible standards and quality outcomes Fitness Analysis as appropriate