Business Support Executive

UKEF is committed to being a customer-centric organisation, making it easier for customers to deal with us, offering improved response times, quicker decision-making and improved case-processing.
This is an exciting opportunity where this EO role will be primarily tasked with a variety of tasks to support the Regional Heads for Export Finance Managers (RHEFM) and EFM Network that report into the SSD directorate.
We are looking for a self-driven, organised, inquisitive individual who can demonstrate that they: can quickly develop successful relationships with RHEFM & EFM colleagues.
are a strong team-player with a friendly manner.
have a willingness to learn and an active interest in expanding their knowledge of areas related to their role and Department.
are capable of balancing competing deadlines and priorities.
are proficient in using ICT skills and have an appropriate level of experience in using Microsoft, Salesforce, and Adobe software.
are interested in working for UK Export Finance and within Central Government.
We would expect successful candidates to operate in a flexible, agile way to deliver a high-quality service to its customers and stakeholders in line with the Department's Operational Plan and UKEF's mission to advance prosperity by ensuring no viable UK export fails for lack of finance and insurance,doing that sustainablyand at no net cost to the taxpayer.
Main Activities Take responsibility for varied administrative tasks relating to RHEFM & EFM related activities including events, business development activities and marketing campaigns.
Conduct Low level analysis to support lead generation marketing activities required by SSD.
Arrange travel and accommodation for team members when requested.
Become first point of contact on booking meeting rooms whilst taking into consideration internal and external catering requirements.
Be responsible for administrative tasks relating to expenditure of marketing budget.
Maintain and monitor spreadsheet of Events.
Provide support to Export Finance Managers in respect of Lead Generation arising from campaigns, events, and supplier fairs and ensure required details are logged on the relevant databases.
Co-ordinate across team activities This list is not exhaustive, and you may be required to carry out additional duties according to business needs.
Person specification UK Export Finance is looking for motivated individuals with a desire to learn about the business.
Successful candidates will be provided not only with functional training to enable them to do well in their role, but also with personal development to help them to achieve their career ambitions.
Please note that the person specification below outlines at which stage(s) you will be assessed on how you meet the criteria for the role(s) including: - A= assessed at application stage I= assessed at interview stage T= assessed by test stage P= assessed at presentation stage Essential Criteria Qualifications N/A Knowledge A willingness to learn about Trade Finance and UKEFs Products and Services.
(P) Ability to create and interpret MI reports from different sources.
(A) Skills Excellent verbal communication skills to engage with a variety of stakeholders and prepare clear, concise documents.
(A, P, I, T) Excellent written communication skills i.e., the ability to create good first drafts of documents and presentations.
(A, I) Able to use MS Office products, in particular Excel, PowerPoint and Word.
(A, I, T) Ability to manage multiple tasks, coordinate events, and balance competing priorities efficiently.
(A, I) Experience Experience of working in teams and reporting to multiple senior managers.
(A, I) Experience in customer support or client relations with familiarity supporting clients, managing inquiries, and maintaining customer databases.
(A, I) Desirable Qualifications Legal, business or finance related qualifications.
Diploma in International Trade via the Institute of Export.
Knowledge A working level understanding of the political, commercial, legal and risk environment that UKEF operates in and, the wider Whitehall and overseas Civil Service.
A working level technical knowledge of international financing mechanisms (e.g.
international loan agreements) and UKEF products.
User level knowledge of a customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.
Commercial, banking, financial institution experience.
Behaviours We'll assess you against these behaviours during the selection process: Working Together Communicating and Influencing Delivering at Pace Managing a Quality Service We only ask for evidence of these behaviours on your application form: Working Together Technical skills We'll assess you against these technical skills during the selection process: In Tray Exercise Presentation - a topic decided by UKEF and will be provided to successful candidates Benefits Alongside your salary of 31,123, UK Export Finance contributes 9,016 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Ability, Experience and Technical skills.
We are assessing candidates using Success Profiles (see Appendix 1) and across the whole process we will assess your Experience, Ability, Technical, and Behaviours as highlighted below.
The application must be completed by 23.55 on the day of the closing date for it to be accepted.
All applications will be sifted against our essential criteria outlined in the personal specification.
In addition to this, applicants will also be asked to complete an on-line ability test, this must also be completed prior to the deadline for your application.
On-line ability test Verbal Test (this must be completed and passed by 23:55 on Friday 29th November 2024 @ 23:55) Statement of suitability - you should fully articulate in 500 words how you meet the essential criteria outlined in the person specification within the Information Pack.
Behaviour Statement (250 words - this will be used as a pre-sift in the event of a large number of applications) Working Together As part of the application process, you will be invited to complete the below ability test, each test must be passed in order for you to proceed with youre application.
Verbal Test (this must be completed and passed by 23:55 on Friday 29th November 2024 @ 23:55) For candidates who successfully pass the ability test, they will then progress to complete a full application form.
For the initial sift your application will be evaluated against: Experience - Application and Statement of Suitability Behaviour Statement (250 words) Working Together In the event of a large number of applications, we will carry out a pre-sift on the following: Behaviour Statement (250 Words) Working Together If you are successful following the initial sift, you will be invited to complete two Technical Exercises; these will include the following assessments: Technical In Tray Exercise If you are successful following the Technical Exercise, you will be invited to a panel interview; this will include the following assessment: Technical Presentation on a topic decided by UKEF and will be provided to successful candidates.
Behaviours - a formal panel interview where you will be interviewed across all three behaviours highlighted below.
Communicating and Influence Delivering at Pace Managing a Quality Service Feedback will only be provided if you attend an interview or assessment.
Security Successful candidates must meet the security requirements before they can be appointed.
The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities.
As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found.
To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .