Company OverviewAllegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients.
As the largest privately-owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises.
With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.
Our goal is to become the staffing and services company others aspire to be.Role Outline Business Support Associates (BSA) provide the highest level of customer service to our contractors, Sales partners and internal teams.
They are the contractor's sole point of contact once onsite, managing any queries, mid contract changes, extensions and offboarding, whilst adhering to operational compliance.
They remain in regular contact with their stakeholders, working in partnership to achieve the strategic goals of the business.
The BSA reports directly to the BSM.Core ResponsibilitiesDelivers a high level of customer service to both internal and external customersActs as sole point of contact, within the Field Support Group, for all contractor queries and proactively seeks solutions, escalating where appropriateResponsible for data entry, validation of data and integrity for all information entered into Allegis Internal systemsResponsible for the updating and maintenance of contractor records on Allegis Internal systems & Salesforce Supports/partners with Time & Expense Associate with the Adjustment process, contacting external stakeholders where required Develops strong relationships with Sales partners and peers in other departments to support the strategic aims of the businessWork in partnership with Time & Expense Associates to resolve internal business queriesSupport the Time and Expense Associate and Sales Partners with ad-hoc reporting, as required Understands and applies legislation effecting the business and contractors, managing change in line with legislationUnderstands right to work requirements and restrictions, applying working knowledge applicable contractorsAdvises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individualComplete ad hoc projects and duties as requested by managerSkills/Behaviours Natural team playerCustomer focused, helpful and willing to support at all timesUnderstanding of the principle for providing excellent customer serviceActs with self-confidence, decisiveness and integrity at all timesResilient and composed Leads self and others, able to inspireBuilds a network of professional partnerships by seeking out and strengthening relationships both internally and externallyAbility to work under pressure, manage high workloads whilst maintaining ability to organise and prioritiseExcellent attention to detail and accuracy skillsPrevious working knowledge of Microsoft and Oracle packages Previous experience of working within an office or administrationGood communication skills – must be able to build both local and remote working relationships