Start date: ASAP Duration: end of March Hours: 08:45 – 17:00, Monday to Friday (1-hour lunch break) Pay: £13.63 per hour Based: Arbroath As Business Support Assistant Level 2 you will contribute the delivery of a comprehensive business support service by undertaking a range of business support duties which will typically include the following: Appraising situations to solve varied problems/develop solutions Collating, checking and organising returns Contributing to the continuous improvement of processes and procedures Creating and updating files and maintaining records Dealing with routine One Contact Centre enquiries Digital tasks including data input, complex word processing, minute taking and the use of a range of software packages Following a range of routine procedures and instructions, using initiative to make routine decisions and deal with any routine service related problems Maintaining and updating service mailbox, where required Obtaining information and facts from policies, files and circulars etc.
Preparing standard reports Processing and/or checking a range of financial documentation Processing confidential, personal and sensitive information Reception duties and dealing with members of the public making routine service-related enquiries, where required Recording and monitoring expenditure Routinely exchanging, seeking and providing information for and to members of the public and members of staff within the organisation Undertaking general business support duties such as cash handling, mail duties, photocopying and/or scanning etc.
To comply with all data protection law in the processing of personal, and special categories of personal data, in line with the council's full privacy statement and service privacy notices To comply with data protection law in the management of employees in line with the human resources data protection policy and employee privacy notice