Job summary Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.We are looking for a well organised and highly motivated full-time Business Support Administrator to join our hard working and busy Single Point of Access Team (SPA) within Children's Therapy.You will be working in a team where you are the first point of contact to all Children's Therapies across Hampshire, including Speech and Language, Physiotherapy and Occupational Therapy.
The SPA operates between 8am and 6pm Monday to Friday, therefore flexibility will be required to cover these hours.You will be answering the phone to clients, professionals and clinicians and will be a key link between the team and the service users.
The role requires a high level of inter-personal skills and personal confidence.
Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information.
Therefore we are looking for people who are passionate about customer / patient experience with a 'can do' attitude.
Main duties of the job Use and accurately populate the electronic record system (SystmOne) with information to include referrals, scanning and uploading information from other services in a timely manner etc., taking responsibility for the quality of the data and taking note of the Health Records Standards and Procedures and Record Keeping PolicyFollow agreed processes for dealing with emails on Outlook and , on a regular basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries, often sensitive, regarding issues arisingPhotocopying and electronic filing accurately and securelyPopulate and update systems and databases required for service delivery reporting any issues to the Business Support Team LeadGather information from systems/records for statistical collation and auditsProvide support to training events away days, skill slots etc.
involving the coordination of diaries, venue and hospitality booking as appropriate About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services.
We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do.
Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients.
By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust.
This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight.
We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert.
The Trust will seek to resolve this issue wherever possible.We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification Qualifications Essential GCSE English and Maths level 4/C or equivalent Good standard of general education ECDL or equivalent skills and Knowledge RSA 2 Typing or Equivalent Business and Admin L3 qualification or equivalent Experience Essential Experience of administrative work Maintaining filing systems and collating information Experience of working in a customer-focused environment Experience of working in a constantly changing environment without direct supervision