Job summary We are looking for an amazing administrator to join our small, cheeryteam providing superb, professional administration support to our cliniciansand patients.This is a busy and varied role where no two days are the same.
You willget immense job satisfaction in helping colleagues and patients efficiently andcompassionately.
You will be supported and trained to reach your professionalbest, with opportunities for continuing development, training and careerprogression.
Main duties of the job Answering busy incoming phone lines, you will be speaking to patients,professionals, carers and colleagues, recording information on to clientrecords and directing enquiries where needed.
We'd like you to be confident andexperienced in MS Office, including Outlook as you will process work from ourshared inbox, creating and sending appointment letters, taking referrals,manage minutes and booking appointments and meeting roomsto keep our team and office running smoothly.
There's lots more to working atDevon Partnership Trust - if you would like to apply or find out more, pleaseget in touch.
About us About Devon Partnership TrustWe provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally.
We are passionate about promoting good mental health & wellbeing.
We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.We are committed to developing a culture of coproduction, involving patients, families & carers in everything we doOur valuesWe not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values.
These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion.
We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010.
Part time & flexible working applications will be considered & supported, where possible.
We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities.
We are a Disability Confident Leader.
Job description Job responsibilities Please see the attachedJob Description and Person Specification which will provide further informationon this role.
Person Specification Qualifications Essential RSA 3 Word Processing - or equivalent level of experience in practice.
NVQ3 in administration - or equivalent level administrative knowledge and experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.
Desirable ECDL (European Computer Driving Licence) - or similar.
Audio typing or Shorthand/Speedwriting - qualifications or experience.
Knowledge and Skills Essential Accurate typing skills on MS Word.
Desirable Knowledge of healthcare, particularly an interest in the Mental Health and Learning Disability Sector.
Experience Essential Previous experience of working within an administrative or secretarial team using MS Office including accurate typing on MS Word and using MS Outlook.
Experience of dealing with confidential and complex information.
Demonstrate good numeracy and literacy skills; attention to detail.
Excellent organisational skills and ability to prioritise workload and adapt to change when required.
Desirable Ability to take accurate formal and informal minutes.