Job summary As aBusiness ResourceAdministratoryou will be working as part of an administrative team providing a high quality and responsive single point of contact, booking appointments for the Business Resource Team in South Essex.The post holder is responsible for triaging telephone calls to ensure efficient day to day operation of processing appointments and referrals across the services.
Main duties of the job First point of contact for the center ensuring all calls are dealt with as appropriate, signposting where necessary Logging all information onto SystmOne, including appointments, referrals, post, telephone information, contact details, maintaining a high level of accuracy and tact.
To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person.
Liaise closely with parents and guardians of patients for correspondence, appointments, information and with those who Do Not Attend (DNA) Managing reception at Child Development Centre dealing with all visitors as first point o f contact.This can also involve dealing with emotional families.
Provide comprehensive administrative support to all services, liaising with clinicians and administrative colleagues where appropriate Assisting with referrals for all services, including Community Paediatrics, Occupational Therapy and Physiotherapy, amongst others Booking appointments for all services and, where applicable, being mindful of the 18- week Referral to Treatment (RTT) pathway Liaising with parents and outside agencies to obtain information Liaise with multiple clinicians coordinating any multidisciplinary meetings and appointments such as the Communication Disorder Assessment Clinic (CDAC) Assisting with managing doctors rotas for annual leave, meetings etc.
About us About the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.
We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.
Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here.
If youre keen to join our team, wed love to hear from you so please apply as soon as you can.To find out more about HCRG Care Group, please visit Job description Job responsibilities Essential GCSE English and Maths, Grade C and above, or equivalent qualification Experience within an administrative role or experience of working in a customer service environment Excellent communication and interpersonal skills, both verbally and written, to all levels both internally and externally Effectively prioritises and coordinates own work alongside work of others Ability to use Microsoft Office packagesDesirable NVQ 3 or equivalent experience Experience of working within Childrens Services or in an NHS environment Experience of using SystmOne Understanding of safeguarding principlesAs aBusiness ResourceAdministrator, youll be part of our valued team receiving access to exclusive rewards and benefits including: Starting salary of £23,100 with group pension.
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards:with a numberof our rated services holding good or outstanding ratings from the Care Quality Commission Person Specification General Requirements Essential Click Apply for this job above to view the Job Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site