What is the RoleDue to our continued success and to support our future business strategy and growth we have an opportunity for a Business Resolver in the Midlands area.This role is field based however the office and your base location will be in Reading, the requirement to attend this office will be minimal as this role is predominately field based managing a portfolio of customers.
As part of your role you will:- Visit customers and work with them and other agents to resolve their outstanding accounts and secure future payments.
- Oversee the collection of overdue payments on business accounts.
- Attend court to apply for the rights of entry warrants if required as part of the process.
- Manage account queries and meter disputes with customers and internal stakeholders through to resolution.- Recognise and act on cross-selling opportunities such as smart meters, fixed contracts etc.- There will be occasions where covering other areas is required to help with customer visits and warrants due to sickness, holiday, or where work dictates, with our scheduling process.What do I need?To be considered for this role, we would love you to have:- Confidence when dealing with customers and possess strong communication, conflict management and negotiation skills.
- Patience and the ability to listen to work with the customer to solve problems.
- A high level of safety awareness as you will be predominately lone working.
You will be provided with a lone working safety device and a body worn camera- A full UK driving license is essential (for a minimum of two years) due to the travel requirements and use of company vehicle for Business use only.About our BusinessThe race to net zero is intensifying for businesses of all sizes.
Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses.
Part of SSE plc, the UK and Ireland's largest renewable electricity generator, is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets.
SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.What's in it for you?An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees.
We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE.
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Our Benefits Sharesave Scheme34 days of annual leaveOption to purchase up to 10 days holidayInterest-free technology loans24/7 free and confidential employee counselling servicePrivate healthcare discountsSubsidised gym memberships21 weeks full pay maternity leaveCycle to Work scheme with generous £2500 limitInterest-free salary advance to cover transport season tickets