Business Process Consultant (Blueprint Lead) London, Great Britain (United Kingdom); Budapest, Hungary; Brussels, Belgium; Amsterdam, Netherlands; Milan, Italy
If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.
What's in it for you?
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren't micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.
Position Summary:
The Blueprint Delivery Lead will help lead business transformation related consulting engagements and will be responsible for timely delivery of initial transformation phase (Blueprint). You will manage a virtual team consisting of Solution Architects, Business Analysts and other technical Subject Matter Experts. You will play the role of delivery manager of the blueprint phase working directly with the Project Manager or Director responsible for end-to-end delivery. The Blueprint Delivery Lead will be responsible for tracking and managing the progress of the Blueprint phase.
You will also play the role of trusted business advisor in the Blueprint, help to analyze business requirements for customers, assess gaps between current and future business processes and develop operational readiness plans and map business processes to proposed technical solutions.
This mixed management and hands-on role requires strong delivery and content knowledge skills.
Principal Duties and Responsibilities: Matrix management of delivery engagements including resources from Consulting, Solution Delivery and Solution EngineeringCoach and train less senior membersMay include analysis and documentation of business processes and management of the team members who deliver the same.Demonstrate ability to show thought leadership on communication service provider best practices in operational processes related to either BSS or OSS or both.Participate in the review of business requirements and processes documentation from the customerParticipate in requirement analysis sessions to ensure business requirements are correctly mapped to functional capabilitiesManage assessment of proposed technical solution impact on existing business operational processes, and recommend changes in organizational responsibilities and methods and proceduresParticipate in managing business readiness assessment prior to new solution deployment and execute on behalf of the customer selected business deployment tasksSingle Point of Contact as delivery manager for Blueprint phaseExperience and Requirements: Project work stream leadership responsibilities for both consultants and non-consultants, such as delivery and engineering resourcesAccountable for successful work stream and on-time deliveryManage customer expectations regarding timelines and deliverablesFoster strong client relationships by setting adequate business contextAbility to manage project budgets and estimatesAble to manage project plans into specific actions and construct on deliverablesAbility to identify opportunities and support the pre-sales processDemonstrated strong knowledge of their practice areaCan make proactive recommendations to customers based on knowledge areaMinimum 6 years of relevant experience, with a minimum of 3-5 years of telecommunications experience with large-scale telecom BSS, OSS, or NMS applications such as Billing, Order Management, Customer Care, Circuit Design/Assign, Provisioning, Network Inventory, Network/Element Management, Outside PlantTelecommunications industry experience required in three or more lines of businessDemonstrated domain knowledge in at least three or more BSS/OSS domainsB2B/Enterprise know-how is a plusWell-developed knowledge and understanding of the global telecommunications marketplace, from both technical and business perspectivesAbility to understand complex organizations and develop consultative delivery skillsBusiness-like presence and ability to interact professionally with customersExcellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skillsAbility to work as part of a multi-faceted and multi-cultural team environment (many different stakeholders) to address complex technical problems and work with accounts in complex environmentsWho is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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