Our Company: Due to growth and expansion within our team, Mayfair Front of House are seeking an experienced Business Park Supervisor within the Musselburgh area, to demonstrate our values of Loyalty, Integrity and Professionalism while delivering a high standard of service.
The Business Park Supervisor is a key member of our team as the first person most people will meet on arrival, the eyes and ears of everything that goes on and the key onsite administrator.
Key attributes: Personable - To give first-class - friendly, positive, professional, responsive - attention to everyone on site whether a visitor, customer, contractor or member of the public Organised - To efficiently prioritise and administer the varied day-to-day operations of the buildings with support from our offsite professional property, facilities and accounting management company Observant - To be the constant eyes and ears on the ground knowing what's going on, communicating with people who need to know and maintaining high standards Communication - Have strong listening, speaking and written skills Technical - Have a practical aptitude to learn the basics about our buildings and systems Adaptable - Be able to solve problems as part of a small team Reliable - Have a steady, diligent and consistent approach Self-starter - Be able to deliver high standards and meet ambitious goals in a high responsibility and self-reliant team IT - Be proficient with MS applications and able to work with new IT technologies Manager - of our small onsite team of cleaners It is desirable to have experience in a customer facing role It is desirable to have experience of facilities management Main Duties: To provide from our reception area a high-quality customer-orientated frontline service, maintaining a helpful, welcoming attitude, whilst directing visitors to the appropriate areas To respond calmly and effectively to emergencies and challenging situations, whilst always maintaining the highest professional standards To answer any phone calls and on-site intercom system in a professional manner To respond positively to all incoming issues the same day even if a resolution cannot be found To organise and administer all building information To take regular utility meter readings, submit change of tenancy requests for all utilities / rates and maintain records To organise and record possession of keys To programme new fobs when required and deactivate lost/stolen To ensure calendars are kept up to date with all meetings and appointments, utilising Outlook or any other application as needed To carefully complete all log reports that may be required by the client or the management team To carry out full inspections of the buildings at commencement of day and at end of the day, inclusive of all plant areas, wc's and external areas To be aware of planned maintenance, all contractors working on site and ensure relevant permits for working at heights, hot works or roofs are issued To check contractors' work once complete and report back to the management team To monitor vehicles entering and leaving car park ensuring that leaseholders park in their allocated bays To work closely with the management team and all other service providers within the development in ensuring that the highest standards everywhere on the property are always maintained To inform leaseholders of all estate and local activities and forthcoming events which may affect the day to day running of the building To attend leaseholder meetings and events when required To receive post and distribute to relevant post boxes and return to incorrectly addressed/named post to sender.
To ensure outgoing post is collected To maintain accurate reports of any incidents and immediately report to the management team To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met To assist / complete any weekly fire alarm bell tests To assist leaseholders and visitors in the event of an emergency To be responsible for site staff and their welfare including holidays and shift rotas To manage the cleaning and maintenance staff and ensure they are completing their areas of responsibility, as well as managing their annual leave Be responsible for security across the property by ensuing buildings are opened and locked timeously Requirements: A disclosure dated within 1 year is required if the applicant does not hold one they must be prepared to obtain one You must be competent in IT skills (Word, Outlook, Excel) to efficiently prepare any reporting necessary to your Line Manager Strong problem solver who can work with a high degree of autonomy Must always conduct yourself in a helpful and professional manner To be discrete and honest in your dealings with other parties so as not to divulge private or confidential information When on duty, you must always present a smart appearance