Practices covered include: 15 locations inner M25
Salary: £55k -£60k per annum + benefits + company car
The Pets at Home Vet Group has 440 practices, approximately 400 of which are operated as individual Joint Venture businesses. Our ambition is to be the best vet group in the world and we are committed to delivering innovative and world-class clinical care. Our Group has been built on the principle of clinical freedom for our Joint Venture Partners (JVPs) and we are committed to supporting practices to build a culture of clinical excellence.
The JVPs are the partners and clinical leaders of our Joint Venture practices and are responsible for delivering an exceptional standard of care to their clients and patients. Care that is patient-centered, evidence-based, brand-defining, and innovative, given by talented, well-trained, motivated, thoughtful, and compassionate individuals working together as a strong team.
About the role We're looking for an Area Relationship Manager. The role is field-based covering our practices within inner M25.
As an Area Relationship Manager, you will be the principal contact for the JVPs in your area and you'll be accountable for influencing and supporting the overall performance of their practices, with the aim of maximizing the commercial potential and achieving profitability.
You'll support around 15 practices and act as the link between the overall group strategy and tactical delivery. This will involve not only working closely with your JVPs but also key stakeholders from across the group including; Field and Support Teams, Finance, People, Clinical Development, and Marketing.
You'll be a brand advocate who exemplifies the Pets at Home Vet Group's values and recommends solutions to drive enhanced commercial and cultural performance in practice. Most importantly, you'll play a leading role in, and get satisfaction from, seeing people and practices grow and develop.
This won't be easy; you'll have to have difficult conversations, work through complex issues, and consider the voices of many different stakeholders. But the rewards are great as you'll make a real difference to the people you support.
About your experience You'll ideally have experience of working in a field-based role supporting multiple operational sites to achieve their potential. Being commercially astute, you'll have a track record of recognizing business opportunities and working collaboratively to achieve results.
Whilst you won't be delivering care yourself, you'll be supporting the people that do. So you'll have a passion for both pets and people with demonstrable experience of supporting, coaching, and communicating effectively with your colleagues in order to achieve success. You'll build and maintain effective relationships that are based on mutual trust.
Key experience/skills required includes: Experience of understanding and analyzing financial results Previous experience or exposure to people-related challenges A high degree of personal impact and influence A high level of emotional intelligence, empathy, self-awareness, and resilience An ability to understand situations and establish a solution to the root cause Being articulate and confident, able to work effectively in challenging situations Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you're a good match to what we are looking for, and you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.
About our purpose Pets at Home Group is the UK's leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we've been building a business around pets and their owners and we've set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that's focused on supporting pets and their owners to live happier lives together.
We're driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we'll create the future of pet care.
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