Role: Business Development Partner Location: Hybrid working with 1-2 days in Milton Keynes Reporting to: Business Development Partner Team Lead Overview / Purpose of the position Reporting to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams.
To provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service.
Responsibilities & Accountabilities Receive, prioritise and process sales briefings received from the business development team Prepare client correspondence including quotation and associated contract documents Receive, prioritise, verify and process client applications Work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients Process fully approved client applications (sales packs) to operations team for delivery Receive and handle incoming phone calls, emails and manage departmental inboxes Work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business Provide general administration support to the business development department as requested by the management team Provide support and training to the global sales support administration team as required Undertake specific project work as required Any other duties which can reasonably be expected within the scope of this role Key Success / Performance Indicators: Ensuring the accuracy of processed data and documents within agreed deadlines Ownership and resolution of problems to satisfaction of external and internal customers Quality of service provided to internal and external customers (as per KPI measures) Efficient management of sales briefings from business development team and associated commercial requests from clients Quantity and accuracy of quotations and orders processed within agreed SLA's Accuracy of data entry Accuracy and response time for information provided to enquirers Collaborative interface with Commercial and Delivery Teams Key criteria: To be successful in this role you should have 3+ years in a commercial / sales / customer services environment.
You should have experience working in the Life Sciences sector.
Salesforce experience would be a bonus.
Our Excellence Behaviours: Client-centric, Agile, Collaborative.
These three behaviours represent how we do things at BSI.
They help us ensure that BSI is a great place to work and a highly successful business.
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