Guildford (office based) Permanent Full Time (8.30-5.30 Monday - Thursday, 8.30 - 5.00 Fridays) Who we are We believe traditional law firms are outdated.
Long hours and punishing billing targets mean that lawyers often don't have the time or capacity to do their best work.
Which, in turn, means client satisfaction and customer care suffer.
At Setfords, we do things differently.
We treat people like people, not casework.
Our pioneering and award-winning consultant-led model is disrupting a centuries-old market, allowing us to put our lawyers and clients' best interests at the heart of everything we do.
We are building a team that uses rich datasets, cutting-edge tech and industry-leading marketing smarts to deliver our vision: to be a law firm for everyone.
The opportunity Each month, our Business Development Team handles thousands of new leads.
This first interaction with clients is key in helping them choose Setfords.
We support both new and existing consultant solicitors by understanding their expertise to match them with the right leads.
This personalised approach ensures the best service for our clients.
Due to continued growth, we're looking for a confident and personable Business Development Executive to join our Guildford team.
In this role, you'll focus on driving business opportunities across a range of legal practice areas.
You'll speak with new clients, assess their needs, and match them with our consultants to ensure the right fit.
What the job involves (but not limited to) To provide clients with a first point of contact, creating confidence in the company by ensuring the highest standard of courtesy and efficiency in customer service; To secure new clients by generating opportunities when necessary, involving client qualification before passing them to consultants; To be confident with multiple call handling; To assist with the collation of data for the Business Development and Marketing team; To ensure the CRM system is up to date and help run reports on the conversion of business; To build and develop an excellent rapport with the clients and internal departments.
What we are looking for Established tele sales experience, preferably professional services, with a team-oriented mindset to contribute to collective sales goals; Experience in the legal industry is desirable but not essential; Experience of using Microsoft Dynamics is desirable; Ability to multi-task, work to tight deadlines when necessary and produce high-quality work under pressure; Self-starter with the ability to demonstrate innovation and drive and the willingness to share and collaborate on innovative ideas within the team; Excellent communication skills to interact with diverse callers in a sensitive, empathetic and professional manner at all times; Exceptional telephone manner; Strong team player; Desire to develop your skills with the training provided.
What's on offer The potential to earn performance-based bonuses throughout the year; An opportunity to grow your legal knowledge and exposure to new and innovative projects; Full training provided to ensure you are set up for success; Working alongside a great bunch of people!
Benefits Private medical Life assurance Pension via NEST Cycle to work scheme Free breakfast, lunch, snacks and drinks provided in our onsite Bistro Free onsite gym with access to a Personal Trainer Employee Assistance Programme 22 days annual leave, increasing after 2 years service 1 day per year to a total of 27 days Christmas closure pay Occupational Health Lots of fun and free company events Diversity and Inclusion Diversity, equity and inclusion are incredibly important to us at Setfords.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you may require for a successful application process.
Please don't hesitate to get in touch if we can assist in making your application process and experience as positive as possible.
Our values One team At Setfords, we believe the only way we will deliver on our business' amazing potential is by working together.
We share in each other's successes, and help each other out when things don't go to plan – and we do so with a total absence of ego, blame, or internal competition.
Here to help We help our clients and our consultants succeed because we are always happy to go the extra mile.
Our first thought is always "I'm here to help", not "is it my job to?", and we relish the opportunities that this brings: to go beyond our comfort zone, and to learn new skills.
Smart problem-solvers We work with thousands of clients and hundreds of lawyers every year – and every year we get better at understanding what those clients and lawyers need.
We use cutting-edge tools, data analytics and subject-matter expertise to inform all of our judgements, and bring an entrepreneur's mindset to work every day, always looking for ways to improve our offering.
Break new ground Setfords is transforming a centuries-old industry, and we are doing it fast.
We love the challenges and opportunities that our high-growth, dynamic culture generates, and we are always on the lookout for a new technology or interesting new perspective that will allow us to get to our destination even faster.
Nurturing talent Whether you are a lawyer who has been qualified for decades or a new hire embarking on the first steps of your career, we believe in giving everyone within our business the opportunity to reach their full potential.
We have a proven track record of promoting from within, and many of our leaders and future leaders have started their working journeys at Setfords.
For our consultants, we provide the platform, coaching and support that allows our lawyers to provide legal services the way they want.