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Location: London/Newbury/Birmingham/Newark/Stoke/Manchester/Glasgow + Hybrid*
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid Working: We ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword; it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What You'll Do
Sitting within the Wholesale Operations team in SDS (Standard Delivery Service), this role owns improvements for the Operations Processes and System Stack. The candidate will be able to identify improvements, carry out analysis to demonstrate benefit, and subsequently act as technical owner to ensure development and implementation is carried out correctly and efficiently by IT/Change Management. The role will therefore be required to act as a lead technical interface between Wholesale Operations and the IT Change teams.
Lead Technical Interface between Operations and IT to capture and deliver requirements. Liaise with IT, Product Management, Billing and any other Business areas to fix recurring problems, enable new product development and drive overall improvements to improve efficiency. Liaise with IT, Operations, Sales, Account Managers and Customers to capture requirements. Drive improvement across the whole IT release cycle: identifying improvements to existing process/systems, defining requirements (writing Change Requests) for those improvements. Gathering technical support information from our suppliers to support high-level design. Approving High Level Design when completed. Carrying out UAT once HLD is delivered. Writing Local Work Instructions/Documentation where appropriate (based on UAT output if required). Ensuring any defects in released code are understood/mitigated/planned for fix and all stakeholders aware. Carrying out Post Implementation Testing where appropriate. Feed into Operational readiness Testing where appropriate. Who You Are Previous experience working as a Business Analyst or experience applying analytical skills to solve business problems. Prior experience of establishing professional working relationships with either customers, suppliers, agents or stakeholders. Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. Experience of Voice and Data products (preferably with experience of dealing with BT Wholesale & BT Openreach products) is desirable. Experience of PowerBI or other Data Visualisation software is desirable. What We Offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website ( for guidance.#J-18808-Ljbffr