You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This newly created London based position will play a critical role to Business Enablement activities across Global Merchant Servies (GMS) UK and American Express Payment Services Limited (AEPSL) operations.
How will you make an impact in this role?
This role is part of a high profile, dynamic and business critical team focused on ensuring that GMS UK creates and maintains strong levels of compliance and continues to adapt to an evolving regulatory landscape, which is critical to the ongoing success of the UK business.
The successful candidate will report to the Director, Business Enablement and will be responsible for assisting Business Enablement Managers with data analytics, creating and managing dashboards and reporting across business enablement projects including Anti-Money Laundering (AML), Operational Resilience, Consumer Duty & Environmental, Social and Governance (ESG). You will play a key role in supporting the GMS UK Business to deliver compliance projects & track the success of regulatory initiatives.
Key Responsibilities:
Create Consumer Duty Dashboard and lead monthly reporting across the four areas (Product & Service, Price & Value, Customer Understanding, Customer Support)
Own & create Operational Resilience Dashboard measuring Important Business Services for AEPSL
Lead all data reporting across Anti Money Laundering (AML) projects for all segments within the merchant business including Payment Controls, Acute Remediation and Know Your Customer (KYC) Refresh
Analyse Consumer Duty & Operational Resilience Dashboards & report on trend insights to Director & VP owners
Run deep dive analysis & qualitative analysis of individual elements within projects eg. Complaints for Consumer Duty, Franchisee data for Price & Value.
Own data elements of annual regulatory reporting across Consumer Duty, Operational Resilience, AML, ESG and any other compliance projects as required
Partner closely with Business Enablement team & Director to provide support across regulatory projects as required
Required skills:
Advanced knowledge of Excel (VBA & Power Pivot advantageous)
Intermediate proficiency in SQL for data transformation and analysis; good understanding in navigating between relational databases.
Demonstrated ability to flex between multiple Internal data extraction servers like Salesforce, Lumi etc.
Demonstrable 1-2 years of experience in handling, manipulating and interpreting big data from large structured/unstructured data sets.
Strong written and verbal communication skills
Experience of working in a regulated environment with the need for rigorous compliance a plus
Confident translating data sets & interpreting key messages to senior audiences through PowerPoint presentations
Appetite to adapt or familiarity of Tableau/other visualization software will be a plus
Degree in Maths, Economics or Finance a plus
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.