Job summary The post holder is required to deliver a comprehensive administrative service to a specialty team.
The emphasis of this role is to provide secretarial support to the Director of Breast Screening, the clinical Radiology Lead, the Breast Radiologist group and the provision of general secretarial support to the Breast Imaging department as a whole.
This will involve some patient waiting list management for a speciality, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate and liaising with the Breast Care Nurses to assist with patient appointments.
Main duties of the job To support the Breast senior clinical team and specialty team in the delivery of waiting list management.
To identify gaps in service provision on the Consultant rota and escalate these issues appropriately.
Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly.
The post holder will prioritise and plan workload and organise own time, adjust clinic times as necessary and ensure that clinic preparation has been carried out.
Liaising with the clinical team to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.
To assist in diary management for the Director of Breast Screening and the Radiology clinical lead.
To generate from a template and provide housekeeping for the Consultant rota, their annual leave and other commitments.
Escalating any gaps and working closely to assist the Radiology clinical lead with maintenance of the rota.
To identify gaps in service provision on the Consultant rota and escalate these issues appropriately.
To attend various meetings and provide relevant agenda and minutes.
About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.
Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research.
We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent.
We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver.
Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager Person Specification Knowledge & Skills Essential 5 GCSE's grade C or above to include Maths and English Relevant experience in a similar secretarial/administrative role Experience of problem solving and dealing with non-routine issues Experience of using SOPs, procedures and policies Experience of working with the public in a challenging environment Excellent organisational and computer skills High level knowledge of Microsoft office packages Ability to manage large volumes of work with a very fast turnaround Desirable Computer qualifications Experience of working in the NHS Familiarity with medical terminology Knowledge of patient information and management systems Working knowledge of the 18 Week Pathway (RTT) Personal Qualities Essential Able to use own initiative and prioritise effectively Ability to work as part of a team and to promote a good team working.
Effective communication skills both written and verbal Ability to work in a demanding / pressurised environment Accuracy and attention to detail Confident and remain calm under pressure