Brand Specialist (12-Month Fixed Term Contract)

Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Sales & MarketingGesellschaft:Mercedes-Benz Financial Services UK LimitedStandort:Mercedes-Benz Financial Services UK Limited, Milton KeynesStartdatum:..5Veröffentlichungsdatum:..4Stellennummer:MER3H1QArbeitszeit:Vollzeit BewerbenAufgabenJob Title: Brand Specialist (-Month Fixed Term Contract)Closing Date: 5 December 4 About usAt Mercedes-Benz Financial Services, our employees are at the heart of our business.
Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers.
It doesn't matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues.
We ensure that everyone has an equal opportunity to learn and develop.We want to celebrate your individuality, embrace your personality and welcome you into our culture.
It's the differences of our colleagues that enable us to thrive.
We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience.
Inclusion is the driving force behind our ethos.At MBFS, we are committed to being a Menopause Friendly Employer.
We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.
How you'll play your partIn this role, you will support the Lead Generation Retail Sales Specialists through structured and regular product training to ensure they are equipped with the right level of knowledge to generate strong leads for the network, as well as being a first line of support for any queries the LGRSS cannot answer.
Main Accountabilities Ensure the team are made aware and training on all new product releases across the brands we support and that this is followed up with written training support material.Analyse the team's current performance to identify gaps in their product knowledge and 'plug' these through training programmes whether individually or in groups.To complete weekly QA on the teams work to ensure their quality is to the level required and that any gaps/problems identified are shared with the relevant Team Leader.To ensure that all training is measurable and that the impact of any training delivered is measured to allow us as a team to track whether training is effective.To be the first line of support for any queries the LGRSS cannot answer on either the phone, LiveChat or over email and that you remain visible for this.To independently maintain a strong level of knowledge of our products and services, as well as the wider automotive industry.To deputise for the Team Leaders when they are not present in the form of supporting with the workflow and stakeholder queries.
About you Previous experience of working in the automotive industry is preferable.Prior experience in training or development role is preferable.Strong written and verbal communication skills.Experience with liaising with all levels of an organisation.Excellent attention to detail to ensure our work is reviewed to a high standard.The ability to influence colleagues and managers around to their way of thinking.Strong analytical skills to enable the Brand Specialist to identify gaps in the teams knowledge.Proficient in the use of Microsoft Office applications.The ability to self-motivate to ensure personal product and automotive industry knowledge is kept up to date.
What's in it for you?We'll offer you a competitive salary and discretionary bonus structure.
We also hope you'll love our products as much as we do, with access to our colleague car schemes.
On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you.We're here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance.
We'll also encourage your development, with the training and knowledge you need to reach your potential.Through the doors of Mercedes-Benz Financial Services, you'll find a passionate team working to put our customers first.
We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop.
We celebrate a culture of appreciation and respect, where everyone is valued for who they are.
We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do.
The diversity of our colleagues reflects the diversity of our customers.
This diversity is the driving force behind our ideas.
What's next?
Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them.
We're also open to working flexibly and are happy to discuss flexible working options.
Managing your dataWe care about your personal data.
The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process.Data categories that we process in relation to your application are the ones that you provided as part of the application process.
We process your personal data in relation to the application, in accordance with the legal requirements.
Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
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