Hire Controller - Branch Administrator - Hire Administrator
Join an experienced team with, a leading plant hire business in Cardiff (East).
With a diverse fleet of equipment and a commitment to excellent customer service, they provide essential machinery and tools to construction, infrastructure, and industrial projects across the region.
**Position Overview:**
We are currently seeking a motivated and organized individual to join us as a Hire Controller / Hire Administrator.
This role is pivotal in ensuring the smooth operation of our plant hire services, managing the allocation and scheduling of equipment, and providing exceptional customer support.
Monday to Friday 7.30 - 5pm.
**Key Responsibilities:**
- Handle incoming enquiries via phone, email, and in-person, providing information on available equipment and pricing.
- Coordinate the hiring process from start to finish, including issuing contracts, processing orders, and arranging delivery or collection of equipment.
- Maintain accurate records of all hires, including contracts, invoices, and equipment status.
- Liaise with drivers and operators to schedule deliveries and collections in a timely manner.
- Respond promptly to customer queries and issues, ensuring their needs are met efficiently and professionally.
- Monitor equipment availability and coordinate with the procurement team to replenish stock as needed.
- Assist in maintaining a safe and organized yard, conducting regular checks on equipment condition and compliance.
**Qualifications and Skills:**
- Previous experience in a similar role within the plant hire or construction industry is essential.
- Strong communication skills, both verbal and written, with the ability to build rapport with customers and colleagues.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
- Proficiency in computer systems and software, including MS Office and hire management systems.
- Knowledge of plant machinery and equipment would be advantageous.
- A proactive and customer-focused approach, with a commitment to delivering high levels of service.
**Benefits:**
- Competitive salary based on experience with bonus
- Opportunities for career development and advancement within a growing company.
- Training and support provided to enhance skills and knowledge.
- Pension scheme and other benefits package.