Job summary An opportunity has arisen to join the Booking & Scheduling Team at the Rochdale Hub, which is part of the Northern Care Alliance NHS Foundation Trust, for a full time, Band 4, Booking & Scheduling Supervisor.Staff are required to work on a rota system to cover - Monday - Friday.This may include some home working on a rota basis once full training has been completed.
Main duties of the job We are looking for a dynamic individual to undertake the day to day supervision and training of staff within the department.
To monitor the workload activity and ensure targets are reached.
Maintaining service level standards and customer quality via telephone call monitoring.You should have experience of supervising a large team, organisational skills, leaderships skills and motivational skills.
About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.
Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners.
We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: Person Specification Qualifications Essential GCSE Level Grade A-C or equivalent NVQ 3 qualification or equivalent Knowledge, Training & Experience Essential Experience of supervising a large team Experience of working within a customer focused environment Experience of training others Previous knowledge of hospital environment or similar Positive attitude towards change Organisational skills In depth knowledge of PAS/Patient Centre Leadership skills Motivation skills Knowledge of call centre processes Desirable Knowledge of patient access targets