Job summary An opportunity has arisen for a friendly, organised and dynamic person to join our established Booking Co-Ordinator team with the Ophthalmology AMD Department.The role of the Booking Co-Ordinator is to provide a high quality administrative service, ensuring that the patient booking pathway is uncomplicated, efficient and helpful, reflecting the Trust's values and meeting the Trust's performance objectives for outpatients.
Main duties of the job The successful candidate will be required to have good organisational skills and the ability to prioritise work, accurate documentation presentation and attention to detail, able to work as part of a team, punctual and reliable, awareness and understanding of the importance of confidentiality, polite, adaptable, with a willingness to learn.Applicants should be enthusiastic and self-motivated, with a minimum 12 months experience in an NHS environment in a Receptionist/Outpatient Assistant/Coordinator role.
About us The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.
We are situated on the coast with several beautiful beaches and the Broads National Park on the doorstep, and we are within commuting distance of Norwich city centre.The successful candidate will be a confident, dynamic individual who thrives on challenge and a high workload.
You must be organised, have the ability to work under your own initiative and able to prioritise a competing workload.We will support you in achieving your career goals, through our well-structured supervision and appraisal system.
The department actively encourages the utilisation of courses and training opportunities provided and signposted through our Operational Development and Wellbeing Service.
Training opportunities range from clinical and non-clinical skills, through to leadership and the development of others.
Job description Job responsibilities The post-holder will be required to provide a highly efficient administrative service to the Ophthalmology Department, booking injection appointments for patients.Flexible working may be required in order to meet the needs of the service.If you are interested in applying for this role, the Job Description provides the detailed job responsibilities and the requirements please use your supporting statement to demonstrate how you meet the person specification.
Person Specification Qualification Essential Minimum of 4 GCSE or equivalent including English Desirable NVQ Level 2 in customer care Experience Essential Experience in a reception/ coordinator role within the NHS.
Desirable Knowledge of ERS Skills Essential Able to work under pressure Able to understand and analyse waiting list data accurately and identify problems Accuracy and attention to detail IT skills Ability to prioritise Ability to identify and solve problems Knowledge of Trust procedures and Policies Knowledge of NHS targets Knowledge of RTT pathways