The Booking Coordinator is responsible for managing and coordinating the placement of Nursing staff, ensuring shifts are filled efficiently and clients' staffing needs are met.
This role involves liaising with both agency staff and clients, maintaining accurate records, and ensuring a smooth booking process.
The role is key to the daily operations of the agency, ensuring optimal staffing levels and maintaining strong client relationships.
Due to business growth we wish to appoint a highly motivated and ambitious individual to book shifts for our healthcare ideal candidate for this position is a self-starter with excellent planning and organisational skills.
We're looking for an individual with the abilities to work well with our team, multi-task effectively, and be capable of handling unexpected issues in a timely manner.
Responsibilities: o Manage and coordinate the booking of nursing staff to fill shifts for clients, including hospitals, care homes, and other healthcare settings.
o Ensure all shifts are filled promptly, handling any last-minute or emergency bookings.
o Prepare and send out booking confirmations by email, text, app o Respond promptly and professionally to enquiries via email, telephone, and in-person.
o Act as the main point of contact for clients, ensuring their staffing needs are understood and met.
o Build and maintain strong relationships with clients to ensure satisfaction and repeat business.
o Liaise with agency staff (nurses, carers, support workers) to confirm availability and allocate shifts accordingly.
o Handle queries from staff regarding shifts, locations, and pay details.
o Good organisational and time management skills to include the ability to prioritise workload and work independently.
o Resolve booking conflicts, staffing shortages, or any other issues that may arise during the shift allocation process o Ability to adapt to workload pressures, deadlines and shifting priorities.
Qualifications and/or Experience 5 GCSEs (Grades A-C) including Maths and English Language or higher educational standard.
Essential Criteria: 1 years admin/ clerical experience/Call Centre Experience in a fast-paced, client-facing role, ideally within a healthcare or staffing agency.
Strong organizational skills and the ability to manage multiple priorities at once.
Excellent communication and interpersonal skills, with a professional telephone manner.
Proficiency in using booking systems, databases, and Microsoft Office (Word, Excel, Outlook).
Desirable Experience Experience working in a healthcare setting or working within a recruitment/staffing agency.
Skills: Processing Of Bookings Administration Customer Service Data Entry Telephone Skills Booking Coordination Answering Telephones Benefits: Laptop Paid Holidays Pension Fund Mobile Phone Performance Bonus