Job Type: Full-time Pay: £25,000.00 - £26,000 Work Location: On site Due to ongoing company growth we have exciting opportunities for Billing Analysts based in Basingstoke.
This position requires a highly motivated candidate with solid analytic skills and an attention to detail to aid in the development of overall customer satisfaction.
It would be desirable if you had energy industry experience, but this is not essential.
As the Billing Analyst, you will have experience of analysing utility expenditure, identification of any overcharges and/or errors on invoices.
You will be responsible for bill validation service as well as maintaining the billing and consumption database.
Essential Duties/Responsibilities: Supporting end to end delivery of designated Billing Portfolio Acquire a thorough understanding of the electricity lifecycles from contract initiation to fulfilment and final account processing.
Identify issues using reporting methods to maintain compliance with internal & external SLAs around transaction and billing accuracies and timeliness Assist with root-cause analysis to identify solutions to exceptions, errors, and process gaps.
Resolve issues in a timely manner or escalate as appropriate.
Ensure actual meter readings are obtained from the customers on time before billing run.
Dealing with metering agent & Distribution Network Operator as when needed.
Create and roll out a performance management and appraisal process which supports the organisation's culture, values and performance objectives.
Ability to work under pressure and manage all the commercial bills and payments are up to date by working closely with credit control team.
Be flexible and a strong team player, as the role will develop over time.
To perform these tasks, as a Billing Analyst must have strong analytical skills, attention to detail, and the ability to communicate effectively with both internal and external stakeholders.
You should also have knowledge of accounting principles and experience using billing and invoicing software.
A bachelor's degree in mathematics, finance or accounting, or a related field is typically suitable for this position.
This is a great role for someone who is a hard-working, enthusiastic and is keen to drive growth & create an exciting company culture, if you thrive in a fast-paced, entrepreneurial environment then we would love to hear from you!
If you feel you have the skills and experience required for this role, please click apply and our dedicated Recruitment Team will get in touch with you shortly.