Company OverviewJoin us on our mission to elevate customer experiences for people around the world.
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.
Our dedication to our purpose and people is being recognized by our employees and the industry.
Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their uniqueness and strengths.
With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
Find a job you'll love today!In this role, you will assist customers by actively listening to understand their needs, answering their questions, and providing support for purchased self-service software for tax preparation services.
You will also manage a high volume of incoming calls while navigating multiple systems.Job Requirements:Provide support via phone and chat to assist customers with software-related inquiries.Send out download links and guide customers through the installation process.Cancel auto-renewal subscriptions upon customer request.Assist customers with e-file status and rejection status inquiries.Handle issues related to third-party purchases and WDIE (What-Do-I-Enter) questions.Troubleshoot installation and printing issues.Help customers resolve accurate review errors.Maintain detailed and accurate records of customer interactions.Collaborate with the technical team to resolve complex issues.Ensure a high level of customer satisfaction through excellent service.Qualifications:Ability to pass a drug screen and background checkA dedicated area to work from in your homeInternet speed requirement of 20 Mb/s for download speeds and 5 Mb/s for upload speeds (Wireless access is not permitted)Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizensStrong decision-making and analytical abilitiesAbility to identify customer needs and articulate products and servicesSchedule flexibility to include weekends, evenings, possible holidays, and occasional overtimeHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsBe a team player Work at Home Set-Up RequirementsStandard Connect and SpeedWired Ethernet connection 25 Mb/s download,?10?Mb/s upload (wireless is not permitted)*Some programs may require higher speeds.
Monitor (2) 21" monitor(s).
You will supply one and Everise will provide one.Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.
Headset Employee to provide one of the following headsets is required:Plantronics 3320 BlackwirePlantronics 3220 BlackwirePlantronics 5220 BlackwirePlantronics EncorePro 520 + DA80 USB Plug Adapter To be supplied by Everise:KeyboardMouseIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.