Benefits Training Officer/Team Leader

Benefits Training Officer/Team Leader Job descriptionINTERNAL APPLICANTS TO NPT TO APPLY ONLY Contract Type: PermanentHours: Full Time 37 hours per weekLocation of post: Neath Civic CentreThe Benefits Team is looking to recruit an experienced Benefits Officer/Team Leader to provide daily training and supervision in Neath Port Talbot Benefits Team, in the delivery of Housing Benefit and Council Tax Support claims.Potential applicants should possess an excellent knowledge of the benefit system, experience of working in a busy financial environment, and possess 4 GCSE's at Grade C or above, or equivalent qualifications.Applicants will be expected to deal with (and provide guidance on) complex cases, maintain detailed and accurate records, whilst also responding to customer enquiries by telephone, email, letter, and face to face contact.If you have the necessary experience and qualifications for this role, we would love to hear from you.Ideally you are required to haveMinimum of 4 GCSEs grades C or above, or equivalent qualifications.IRRV qualification is desirable but not mandatory.If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.For an informal discussion regarding the role,