Main area: Admin and clerical - Ophthalmology Grade Band: 2 Contract: Permanent Hours: 37.5 hours per week (full time including bank holiday and weekend) Job ref: 387-S-6310-TJ Site: Bristol Eye Hospital A&E Town: Bristol Salary: £23,615 Per annum Salary period: Yearly Closing: 16/01/2025 23:59 Interview date: 23/01/2025 As an organisation, we recognise the value of a healthy work-life balance.
When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy, and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries, and undertake a range of administrative duties to support the effective running of the department.
Main duties of the job Welcome patients who are booking into Bristol Eye Hospital A&E Book patients into the department using the trust IT system Carry out basic admin duties including typing letters, photocopying, and answering the telephone Discharge patients off of the IT system once fully trained Answer telephone calls in a polite and courteous manner, identifying yourself, the department, and hospital Deal with queries face to face or on the telephone Keep abreast of all new developments within the job role - participate in training and development as identified at appraisal Improve existing skills and develop new skills, in accordance with the needs of the Service Working for our organisation University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond.
UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
Detailed job description and main responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification Skills and Abilities Basic keyboard skills Ability to manage competing demands Ability to multi-task Knowledge and Experience Knowledge of Microsoft suite of systems including Word and Excel Experience in dealing with patients/customers Previous NHS experience Qualifications and Training Minimum 5 GCSE grade C or above or equivalent (including Maths and English) Sympathetic attitude Ability to make quick decisions Integrity We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT: To comply with Part 7 of the Immigration Act 2016, all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, please check to ensure you are eligible under the UKVI points-based system.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide, interviews should usually take place within 3 weeks of the closing date.
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