As an organisation we recognise the value of a healthy work-life balance.
When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values The post holder will work within University Hospitals Bristol and Weston and be responsible for supervising a team of Admission Booking Coordinators to organise inpatient admissions in accordance with the Patient Access Policy, local Referral to Treatment (RTT) guidance, local admission booking procedures and insourcing and outsourcing.The role of Senior Admissions Booking Coordinator is to manage the running of inpatient and or day case administration services and to resolve escalated issues from staff and/or patients.
The role is therefore responsible for setting high standards of patient care by enacting the Trust's values at all times Communication: · Manage patient communications via telephone and use Trust systems to create letters, emails and text reminders · To answer any escalated queries from the Admissions Booking Team· To liaise with and act as a point of contact for queries from clinical and non-clinical staff· Escalate patient queries, capacity issues and breach details to the role's line manager where necessaryOrganising and Planning: · To assist the Assistant/Deputy Performance and Operations Manager in the achievement of all relevant performance targets relating to inpatient and day case waiting lists, escalating performance issues as appropriate· To monitor, manage and validate active and backlog waiting list data.· To coordinate all operating theatre bookings for consultant teams, ensuring theatre sessions are booked in accordance with local policies and ensure the efficient use of theatre and bed capacity· To ensure investigations into any patient who 'did not attend' (DNA) their admission, cancellations and unconfirmed admissions are carried out and that appropriate action is taken in line with the PAP and admission booking procedures· To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we're meeting our pledge.