Bank Medical Receptionist

Job summary We are looking for someone with primary care reception experience, ideally also experienced in the use of the clinical system EMIS Web.
You would join and support our reception team on a bank basis to cover annual leave, sick leave or other absence ad hoc.You would work hand in hand with our clinical and administrative teams to support the provision of great patient care.You will know that a Medical Receptionist role requires you to have your wits about you due to the busy environment.
You would have some medical terminology/computer systems/processes and procedures knowledge and you would most importantly enjoy helping our patients and team.We would hope you would enjoy working as part of a great team who are supportive of each other and the wider team.If you would enjoy working on a bank basis in a busy work environment, with lots of telephone and face to face patient interaction and administration then please send us a copy of your cv.
Main duties of the job Ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practiceDeal with all general enquiries, explainprocedures and make new and follow-up appointmentsUsing your own judgement and communicationskills ensure that patients with no prior appointment but who need urgentconsultation are seen in a logical and non-disruptive mannerExplain practice arrangements and formalrequirements to patients and those seeking temporary cover and ensureprocedures are completedEnter patient information accurately onto thecomputer (EMIS) as requiredReceive and make telephone calls as required,ensuring that you signpost patients to the correct clinicians.
Divert calls or take messages, ensuringaccuracy of detail and prompt deliveryAction tasks on EMIS, AskmyGP and Email on adaily basisAdvise patients of relevant charges for private(non NHS) services, accept payment and issue receipts, recording details on therelevant record.Completing tasks.Deal with patient registrations including temporarypatients and deductions.Scanning and coding of clinical documents.
About us Penn Hill Surgery is located just off of Yeovil's town centre where we enjoy the benefit of on site staff parking.We have a team of 4 GP partners, 2 Salaried GPs, 1 Advanced Nurse Practitioner, 1 Clinical Pharmacist, 3 Practice Nurses, a Trainee Nurse Associate and 2 HCAs.
We are also joined by GP trainees as we are a training practice.
In our non-clinical team we have 2 Health Coaches, a prescription pod consisting of Prescription Clerks and General Practice Assistants, Finance and Performance administrators, a Patient Services Manager that line manages Reception and our Medical Secretary teams as well as a Practice Manager.We are a friendly, dynamic practice who are looking for individuals to enhance our non-clinical team.We offer the NHS/other pension dependent on your choice.In lieu of annual leave you would be paid a bank uplift percentage on any hours worked.
Job description Job responsibilities Job Title: Bank MedicalReceptionist Hours: Zero hours (Reception shifts may be offered which cover the hours 08:30 to 18:30 Monday to Friday)Place of Work: Penn Hill SurgeryReports to: PatientServices Manager Job SummaryTo receive, assist and directpatients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way.To provide general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or by telephone.To uphold and deliver the values,standards, aims, objectives and expectations of Penn Hill SurgeryKey Relationships-Patients, visitors, carers and family members-Partners-Practice Manager-Management Team-All members of staffJob Responsibilities - ReceptionTo ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practiceDeal with all general enquiries, explainprocedures and make new and follow-up appointmentsUsing your own judgement and communicationskills to ensure that patients with no prior appointment but who need urgentconsultation are seen in a logical and non-disruptive mannerExplain practice arrangements and formalrequirements to patients and those seeking temporary cover and ensureprocedures are completedEnter patient information accurately onto thecomputer (EMIS) as requiredReceive and make telephone calls as required,ensuring that you signpost patients to the correct clinicians.
Divert calls or take messages, ensuringaccuracy of detail and prompt deliveryAction tasks on EMIS, AskmyGP and Email on adaily basisAdvise patients of relevant charges for private(non NHS) services, accept payment and issue receipts, recording details on therelevant record.Patient notes and correspondence:Check patient details and ID for changes ofaddress for existing and new patientsEnsure the collection and dispatch of all GeorgeLloyd notesSet up Patient Online Services for thosepatients that applyJob Responsibilities - AdministrationCompleting tasks.Dealing with enquires from patients/insurancecompanies/solicitors/hospitals etc.Deal with patient registrations including temporarypatients and deductions.
Summarising medical records.Action summary care records, GP2GP, amendments,rejections and unmatched documents.Scanning and coding of clinical documents.
Distribution of emails.Undertake any other additional dutiesappropriate to the post as requested by the Partners, Practice Manager andPatient Services Manager.Premises:Prepare the surgery at the start of the day toreceive patientsOpen front doors at When last to leave at the end of the day, ensurethat the building is totally secured, all computers, screens, copiers and otherelectrics are switched off.
If GPs are still working, inform them that you areleaving the building so that they know that they have to activate the alarmUndertake anyother additional duties appropriate to the post as requested by the Partners,Practice Manager or Patient Services Manager.General ResponsibilitiesGeneral:-Attend team meetings, monthly staff meetings andother meetings as appropriate-Participate in, and contribute to, service improvementwork with the Practice Manager and Partners.-To undertake any other duties commensurate withthe post and to react to statutory, legislative and NHS policy within the scopeof the role, including CQC registration complianceConfidentiality-In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relation totheir health and other matters.
They doso in confidence and have the right to expect that staff will respect theirprivacy and act appropriately.-In the performance of the duties outlined inthis job description, the post holder may have access to confidentialinformation relating to patients and their carers, practice staff and otherhealthcare workers.
They may also haveaccess to information relating to the practice as a business organisation.
All such information from any source is to beregarded as strictly confidential.-Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice may onlybe divulged to authorised persons in accordance with the practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data.
Person Specification Experience Essential Experience of working in a primary care medical reception environment.
Qualifications Essential Person Specification Necessary/Desirable Academic / Vocational Qualifications-5 GCSEs or equivalent, including English and Maths, Customer care training NVQ 3/AMSPAR Experience -Experience of working in primary care reception environment -Experience of telephone switchboard operation -Experience of using EMIS Web clinical system, or similar -Experience of Microsoft Office software Skills -Excellent communication (oral and written) skills and outstanding interpersonal skills -Excellent keyboard and computer skills -Ability to listen and empathise -Appropriate IT knowledge, skills and experience -Negotiating skills and problem solving -Good time management Qualities -An understanding, acceptance and adherence to the need for strict confidentiality -Ability to use own judgement, resourcefulness and common sense -Ability to work without direct supervision and determine own workload priorities -Ability to work as part of an integrated multi-skilled team -Pleasant and articulate -Able to work under pressures -Able to work in a changing environment -Able to use own initiative -Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times -Willing to work flexible hours as necessaryOutside interests Empathetic understanding of patients needs and expectations