Band 5 Urgent & Emergency Care Commissioning Support Officer

Job summary NHSSomerset is looking to recruit a Band 5 Commissioning Support Officer to jointhe organisation.
The post holder will be part of a small, friendly andsupportive team and will be a key commissioning support role for the Urgent andEmergency Care Team.
Thepost supports commissioning activities including being the key point of contactfor a number of projects, holding action logs, drafting communications andother documentation.
The role offers a good overview of commissioning work andis a good step for someone looking to develop a career in the Integrated CareBoard.We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.
Main duties of the job You will have excellent organisational skills and a sound, working knowledge of MS office packages such as Word, Excel, Outlook, Excel etc., alongside excellent communication skills both written, face-to-face and over the telephone.
You will have the ability to organise and prioritise work along with an understanding of and commitment to patient confidentiality.This post requires someone who has excellent administrative skills, the ability to work to deadlines and is able to communicate effectively with a wide range of stakeholders.Candidates are expected to have a good understanding of the health and social care environment.The ability to work effectively and efficiently as part of a team and independently is pivotal to the success of this post.You will be able to demonstrate the attributes and capabilities required for the post as outlined in the job description and person specification.
About us NHS Somerset Integrated Care Board (ICB), known as NHS Somerset is the statutory NHS organisation responsible for implementing a health and care strategy developed by the Integrated Care Partnership.NHS Somerset consists of approx.
350 staff, across 8 directorates, with multiple teams within each directorate.We encourage applications from people of all backgrounds and welcome applications from underrepresented groups.
When recruiting, we are committed to equality of opportunity for all.
We believe that the best organisations are those that reflect the communities they serve.We offer flexible working from your first day of employment and we also have an agile approach to home / office-based working.
Please note however, that you will be required to work from our HQ, Wynford House in Yeovil for 2/3 days per week and that elements of the role may require you to travel to other locations across Somerset, to attend in-person meetings and meet the needs of the service.Please consider this before applying.Note for existing NHS Employees applying for Fixed Term vacancies at NHS SomersetIf you are an existing NHS Employee and are applying for a Fixed Term role with NHS Somerset, the role will be offered on a secondment basis only.You should gain agreement from your current employer before applying to allow you to be released on secondment.Please ensure the reference section confirms your current HR Department details.Thank you for your interest.
Job description Job responsibilities PURPOSE OF THE ROLE: The post holder is a key member ofthe team whose over-arching goal is to ensure commissioning arrangements are inplace to deliver a sustainable and high-quality integrated health and socialcare system by enabling, promoting and supporting the effective use of data,information, knowledge and technology to improve, inform and support aportfolio of projects, services, and initiatives.
Provide high quality commissioningsupport in terms of analysis of demand and usage data, value for money reviewsand other general support to Service Leads within the Urgent and Emergency Careteam.
Provide high quality project,service, initiative and administrative support including information andanalysis.
The post holder will undertakereporting and analysis of information to support delivery.
Support the Associate Director of Urgentand Emergency Care on issues relating to directorate functions and businessdelivery.KEY RESPONSIBILTIESOF THE ROLE:Operational ResponsibilitySupport,facilitate and coordinate of the development of commissioning strategy,operating plans and business functions through liaison and communication withinternal and external stakeholdersContributeto the development processes ICB authorisation, use of resources, etc byproviding support to the assessment processCoordinatethe production of team communications, sometimes complex and often sensitive tothe expected audience of both internal and external stakeholders, in order tosupport effective integration of work programmesManageand support the implementation of change projects, implementing project datacollection systems that will provide accurate and timely informationProvidebusiness support to a range of groups related to strategy and business planningContributeto service reviews - collating and analysing data, investigating service issuesand research best practice from a range of facts/situationDevelopand maintain productive relationships with a broad range of internal andexternal stakeholders to ensure an integrated approach to commissioning Supportpatient and public engagement in the development of the commissioning strategy,business plans and programmes of care making adjustments as requiredPreparereports, presentations and updates for managers on a regular basis (likely tobe at least monthly) which may be presented to the ICB Governing Body, theCouncil of Members, Overview and Scrutiny Commission or internal groupsCommunicateinformation (sometimes sensitive or clinical) on issues, including briefingsand reports to members of the ICB as appropriateSupportthe success of the ICB through the appropriate use of corporate management andgovernance systems and processes Supportimplementation of project, service, initiative through timely and relevantinformation analysis and administrative support, in accordance with the agreedpriorities of the team.Deliveragainst agreed objectives, achieving quality outcomesOrganisemeetings or events and assist in the diary management requirements ofindividuals in connection with portfolio of work.Participatein relevant internal and external working groups/projects, services, andinitiatives to provide, information and analytical advice to strategic leads.Communicateinformation and issues, including briefings and reports, to job manager,strategic lead/ strategic manager as appropriateFinancial and Physical Resources ResponsibilityUndertakefinancial responsibilities in that the post-holder is supporting healthcarecommissioning for the ICB, which may include checking invoices and being abudget holder.Supportand inform the requirement and targeting of resources, monitoring, implementingand evaluating jobs and delivery of financial recovery/savings plans byproviding high quality information and analysis.Contributeto the financial delivery of the agreed portfolio ensuring it is delivered ontime.Human Resources ResponsibilityProvidetraining, advice and support on own area of responsibility.Supporttraining and induction of new and existing staff.Supervisesand line manage admin team on their day to day activitiesParticipatein the recruitment process of support staffInformation Management ResponsibilityWorkwith members of the team to develop and implement project data collectionsystems that will provide accurate and timely data.Contributeto the review and development of existing project information managementsystems and contribute to the development of an integrated approach to projectmanagement.Carryout timely and accurate information analysis and reporting on agreed areas ofportfolio and present findings in an agreed manner.Developand maintain databases, spreadsheets and systems required by job.Maintainadministrative and information resources.Undertakeinformation/project analysis as agreed with job lead.Contributeto effective information management within the team and the ICB as a wholethrough the development of efficient systems and processesParticipatein relevant internal and external working groups/projects to provideinformation/analyst advice and support and to maintain data collection systemsfor its effective use by the team.Analyseand report on data and monitor the processing of data and information.Providesinformation to project lead on project and statistical information matters.Research and Development ResponsibilityUndertakeauditing of projects, services, initiatives.Carryout web based and publications research.Activelysupports and contributes to the development of key performance indicators forthe successful assessment of performance.Safeguarding Children, Young People andVulnerable AdultsSafeguardingchildren and vulnerable adults are everyones responsibility.
Whatever yourrole the welfare of children and vulnerable adults should be your concern.
Itis your duty to report any concerns through your line manager / designatedSafeguarding Lead.AllICB staff are required to undertake safeguarding awareness training and toundertake additional training in relation to safeguarding relevant to theirrole.Physical EffortSittingfor sustained periods and maintaining concentration.Requiredto spend a considerable period of a working day sitting in front of a VDU.Emotional EffortMaybe exposed to sensitive conversationsPatient client careAssistpatients/clients during incidental contact.Contactwith patients is incidental.
Person Specification Experience Essential Relevant administrative experience in a complex organisation Experience of developing and delivering commissioning plans based on needs assessment Experience of working effectively with stakeholders and partners Experience of co-producing services with a range of stakeholders including service users Experience of using judgement to deal appropriately with telephone and electronic forms of communication Experience of drafting, editing and producing correspondence, reports and other documents Experience of coordinating the development of plans from a variety of sources and contributors Sound working knowledge of administrative procedures, project management or information analysis Desirable Experience of contributing towards service re-design Previous healthcare / NHS experience Qualifications Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area 5 GCSE / O Level in Mathematics and English at Grade C or above ECDL (European Computer Driving License) qualification Expert knowledge of administrative procedures, project management or information analysis Basic knowledge of project management principles Desirable Knowledge of business case procedures Personal Statement / Motivation for Applying Essential Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Knowledge and Skills Essential Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills Ability to pull together comprehensive draft reports, data and letters, negotiating, networking, persuasive skills, attention to detail Problem solving skills and ability to respond to sudden unexpected demands Excellent time management skills with the ability to re-prioritise workload in a demanding environment Skills for supporting project management Excellent, clear and concise writing skills (letters, papers, reports and emails) Good working knowledge of IT systems such as MS Office (Word, Access, Excel, Powerpoint and Outlook) Knowledge of the Caldicott principles and importance of information governance Good knowledge of principles of co-production Desirable Undertake auditing of projects, services, initiatives as part of project and service specification management Actively supports and contributes to the development of key performance indicators for the successful assessment of performance.