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DESCRIPTION
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Do you have the desire to make a major contribution in the rapid growth environment of Computing?
Do you want to build your skills in marketing and sales for long term career growth?
If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team!
We are looking for talented builders to join the Global MRC team based in London to engage with AWS new and prospective customers.
MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, educate them about the benefits of AWS and all the services we offer, in order to help them embark on their journey quickly and easily.
This is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Roles & Responsibilities: Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat, and researching existing AWS leads to create a detailed view of the customer's need for cloud technology.Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.Through nurture efforts, create higher value leads resulting in higher conversion rates.Work closely with Marketing and Sales stakeholders to achieve campaign goals.Opportunity to be part of a team to lead a global cross-functional MRC projects to drive operational excellence and better customer experience. A day in the life:
Other than engaging with customers on a regular basis to accelerate their cloud journey, you will also work closely with Marketing and Sales aligning on market and sales strategy. On a day-to-day basis, you will profile Marketing leads, reach out to customers, nurture them, uncover their IT roadmaps and work with sales stakeholders with proper handover. You will have regular cadences with these stakeholders to earn trust and be customer obsessed. You will be impacting the Sales Pipeline at the top-middle of the funnel. With consistent results, a rep can also take on projects or courses to upskill and to career growth.
BASIC QUALIFICATIONS: Bachelor's degreeSpeak, write, and read fluently in English2+ years of work experience in a fast-paced and highly cross-functional organization - high-tech products/services highly advantageous. PREFERRED QUALIFICATIONS: Master's degreeAWS Cloud Practitioner Certification / AWS Certified Solutions Architect - Associate Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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