The Audio Visual Manager provides and manages all services used to deliver information technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events.
Salary: Up to £55,000 Audio Visual Managers work collaboratively to deliver an excellent meeting, conference, and workday experience.
They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training.
The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.
REQUIREMENTS: ? 4+ years of experience in managing IT and AV equipment, as well as computer software systems ? Proven experience in leadership roles, including leading team members ? Customer service or hospitality experience preferred ? Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays ? Understanding of Crestron control and hardware endpoints ? Basic knowledge of data networking principles, architecture, and applications ? Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
? Ability to lead and manage team members effectively, collaborating with internal and external clients ? Familiarity with CRM applications Physical Requirements ? Flexible, long, and weekend hours sometimes required ? Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance ? Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping ? Ability to stand, sit, or walk for an extended period of time ? Ability to climb and work on a ladder for lengthy periods of time Equipment & Technical Qualifications ? Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems ? Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems ? Lighting: Up lights, GOBOs, Basic dimming ? IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs ? Control: Familiarity with Crestron control systems and associated hardware The Audio Visual Manager is responsible for Operations Management: ? Provide ad-hoc troubleshooting and assistance to customers of all technology competency level ? Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systems ? Coordinate with clients in advance to pre-program and ensure all their technological requirements are seamlessly in place for their arrival ? Provide consultative support to technology sales for client programs ? Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings ? Provide genuine, anticipatory customer service by establishing good working relationships with team members and vendors ? Attend planning and pre-production meetings ? Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
? Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations ? Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs ? Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with our company prior to the start of their meeting or event ? Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with our company's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics ? Assist in any areas of daily operation ? Responsible for Training & Development ? Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching ? Participate in collaborative project efforts with both the technology team and other departments ? Participate in employee appraisals ? Mentor AV Specialists to provide a consistent level of customer service Interview and hire prospective candidates for all positions in the department, Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly Review and stay current on all departmental SOPs on a quarterly basis The Audio Visual Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.
? Review P&L/General Ledger reports for department/location ensuring accuracy ? Approve and submit vendor invoices to Accounts Payable in a timely fashion ? Participate in annual budgeting process for team member's location ? Maintain and uphold our company's cultural standards ? Perform other duties as requested by management