You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This exciting position is part of the Credit Product Design team that is responsible for migrating and transforming our current technology. Over the next few years, we are embarking on the modernization of our Internal Servicing Portal. If you have a passion for redesigning the User Experience for Customer Care Specialists that service external Card Members over the phone or digitally this is a position for you. Our Product Designers partner closely with our Product Owners and Technologies teams to redefine how we deliver Servicing journeys across multiple teams.
To achieve this, we are bringing on a Product Designer that will focus on to creating intuitive and impactful design solutions that enhance the user experience for customer service representatives. This is a great opportunity for a motivated individual looking to grow in the field of product design while contributing to a high-impact project.
How will you make an impact in this role?
Transform ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful and desirable outcomes for users
Build detailed wireframes, high / mid fidelity mockups and interactive prototypes for both business and engineering teams to consume
Lead UX design works in agile, fast paced environment – fluently deliver just in time design works for sprint cycles while enhancing the quality and user experience
Lead UX projects through all phases of product development, ship, and iterate
Effectively act on partner feedback, user testing results and learning's to improve assets, products and services
Manage relationships with internal partners, brainstorm and create concepts which form the user experience
Work in collaboration with key project team members, including user experience, researchers, product owners, tech leads, developers, strategy, and PM
Be a passionate advocate for the user, ground ideas in data driven solutions by connecting with User Experience Research to incorporate customer insights and principles throughout the creative process.
Confidently presents to mixed audiences at different levels of the organization
Responsible for setting up 1-on-1s with product owners to refine design requirements
Participate in user discovery sessions, design thinking and journey/empathy mapping in order to understand user pain points
Ensure adherence to design best practices, standards, brand consistency
Responsible for Identifying gaps in UX Standards and propose, gain alignment, create a standard and implement in the Pattern Library for the design community.
Minimum Qualifications
Bachelor's Degree in Computer Science, Product/Interaction Design, or equivalent experience
Strong, tenured experience in UX and UI required; strong understanding of user centered design principles and processes
Familiarity working in lean/agile product development environment
Fluency in current industry UX design tools, most notably, Figma prototyping software
Ability to simplify and turn complex interactions into intuitive user experiences and to clearly communicate how individual journeys align/don't align to user and business goals
Excellent influencing/communication skills, both written and verbal
Comfort and experience in working with both business and technology groups
Demonstrated ability to manage ambiguity and drive results in a fast-paced environment
Ability to build strong Blue Box linkages at all organizational levels
Strategic thinker with the ability to work through complex business and operational problems
Global role with flexibility in work hours required
This role is a hybrid model. The successful candidate will be required to work in our Brighton office for 3 days per week and have the option to work from home for 2 days per week.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.