From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it.
Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture.
That's what sets us apart, and why we nurture and retain the best talent in the market.
Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden Group.
Associate Director, Claims ROLE PURPOSE: Provides technical expertise by supporting assigned larger clients to provide excellent and efficient service in relation to claims.
Whilst they have no direct responsibility for staff they are regarded as functional experts and are required to mentor/coach less able members of the team.
They are regarded as members of the management team and will contribute to the operating plans of their department.
KEY ACCOUNTABILITIES: Inputs to Plans/Strategy: Delivers high quality advice to the business in a practical and commercially focused way in relation to their area of subject matter expertise.
In conjunction with other senior claims managers, contributes to operational plans for the department to meet its business targets.
Manages assigned projects and contributes to other projects as required.
Provides relevant management information to senior management.
Technical: a) Markets: Develops strong relationships with markets.
Negotiates with markets to achieve the best outcome for the client.
Maintains any ongoing delegated authority contracts appropriately and cost-effectively.
b) Broking/Administration: Creates comprehensive claims documents.
Ensures up-to-date records are maintained at all times on the Group systems.
Interprets instructions and issues arising, and then implements actions according to policies and procedures.
Keeps informed of all legal and regulatory developments relevant to the division/department.
c) Other: Acts as a senior referral and escalation point for the team, providing technical input and expertise to advise/coach others and ensure decisions and actions taken are appropriate.
Deals with clients & producing brokers on larger more complex accounts and claims, to ensure their needs are best met.
PERSON SPECIFICATION: Knowledge/Experience: Extensive experience of working within the insurance environment in a Claims capacity.
Experience of working as a claims specialist within the Lloyds and international markets.
Experience in Marine claims, specifically in Hull and Machinery.
Experience of working in a high-pressure, multi-task environment.
Advanced/In-depth knowledge of the claims handling process and of specific product areas and related wordings.
Advanced knowledge of the market within which the company operates, including awareness of competitors, specific territory knowledge, cultural awareness.
Detailed knowledge and understanding of the insurance sector.
Strong awareness of the regulatory environment and requirements along with how these impact on the Operating Entity's activities as well as their own business unit.
Strong understanding of Operating Entity / Group objectives and how own role/team contributes to these.
Skills/Behaviours: High levels of numeracy and literacy.
Confident with good communication skills including written, verbal, and face-to-face.
Able to work independently and use initiative.
Networks extensively and is able to build sustainable working relationships.
Strong negotiation skills.
Analytical and able to make good decisions.
Able to work flexibly to achieve tight deadlines/targets.
Reacts positively to change.
Calm and resilient under pressure.
An ability to learn and share learning.
Coaching skills and the ability to manage more junior members of the team.
Qualifications: A level or degree level standard of education.
Attainment of the LLMIT (Lloyd's and London Market Introductory Test).
What do we offer in return?
A career that you define.
Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions, and more - but we know you expect all that.
What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals.
We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Our culture: People First Our core values dictate how we live and work.
We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.
Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Additional Job Details Worker Type: Permanent
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