Assistant Patient Pathway Administrator

Details of the offer

Job summary Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience.
Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department.
This will be through the delivery of a comprehensive administrative service to a specialty team Main duties of the job To provide an efficient outpatient reception service for all patients attending the OCDEM department.
To provide an administrative service to support the Consultants, clinical and nursing staff and all patients under their care.The post holder will also be part of a reception team covering three different roles.
You will rotate within the roles providing main reception cover, podiatry reception cover and the podiatry co-ordinator role.The duties including the checking in and out of patients, capturing procedure coding, arranging patient transport, dealing with the incoming referrals and the digital triage.
Contacting patients to arrange for them to attend, often at short notice.
You will also be part of the wider administrative team providing the admin service that underpins the whole patient pathway.
About us Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country.
It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description Job responsibilities Administration1.
Provide administrative support to Consultants, clinical staff and all patients under their care, including correspondence support and other administrative duties as Provide reception cover for OCDEM main reception and podiatry reception on a rota Sort and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical Support patients under the Clinicians care by booking within the 18 week referral to treatment (RTT) pathway.
Ensuring outpatient appointments are attended and follow up appointments are booked within Trust targets5.
Monitor urgent requests to ensure they are processed Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments to avoid Maintain accurate and current patient records ensuring letters, clinical reports, diagnostic test results and other notes are uploaded into the correct patient EPR notes8.
Ensure patients that require discharge are processed accordingly and the Patients Missing Follow Up List is Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.General1.
Demonstrate high levels of customer care and be an ambassador for customer care within the Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative Respond to communication and queries including email, face to face and over the telephone in a timely manner4.
Maintain patient confidentiality at all Be flexible in your approach to work, such as covering other job roles at an appropriate gradeor site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to Use the Trust IT systems (for example EPR) to register patients, make outpatient appointments, produce letters, ensure that details are correct, check in / check of outpatient appointments as Contribute to on-going and future service development projects supporting continuous improvement of the services we Attend Departmental meetings and training as required to ensure that you maintain an up-to date working knowledge of service and trust procedures9.
Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.
Person Specification Proven administrative experience Essential years experience


Nominal Salary: To be agreed

Source: Talent_Ppc

Job Function:

Requirements

Urgent - Temp To Perm Customer Care Advisor

Leading Edge Aviation is one of the most rapidly growing Aviation Training Organisations in the UK and Europe. We take a different approach to commercial pil...


Leading Edge Aviation - Oxfordshire

Published 13 days ago

Deputy Care Home Manager

Deputy Manager - Wellford Gardens Location: Wheatley, Oxfordshire Salary: £47,250 per annum About the Care Home: Conveniently located in the communit...


The Orders Of St John Care Trust (Osjct) - Oxfordshire

Published 13 days ago

Residential Care Home Deputy Manager

Deputy Manager - Wellford Gardens Location: Wheatley, Oxfordshire Salary: £47,250 per annum About the Care Home: Conveniently located in the community of Whe...


The Orders Of St John Care Trust (Osjct) - Oxfordshire

Published 13 days ago

Deputy Residential Care Home Manager

Deputy Manager - Wellford Gardens Location: Wheatley, Oxfordshire Salary: £47,250 per annum About the Care Home: Conveniently located in the community of Whe...


The Orders Of St John Care Trust (Osjct) - Oxfordshire

Published 13 days ago

Built at: 2025-01-19T17:40:27.009Z