Job summary Anexciting opportunity has arisen for an enthusiastic and self-motivated individuallooking for their next challenge.Weare currently looking for someone who can provide the necessary leadership andsupport to take our well-established team forward.
Whileexperience of the NHS and Primary Care would be extremely desirable, it is notessential.
A proven track record of managing and motivating people is a must.However,if you haven't got the experience of managing people but you are keen to learnand are looking for a new challenge, then we would still like to hear fromyou.
Weare looking for the right person to join our team and that allows someflexibility.
Main duties of the job We are looking for the right person to be responsible for the day-to-dayleadership and management of all reception and administrative staff ensuringall functions are carried out in accordance with agreed procedures, protocolsand timescales.Providing first linemanagement to the reception and administrative team, ensuring their trainingneeds and personal development needs are met through annual development reviewsand any individual issues are addressed in line with appropriate human resourcespolicies.
About us Weare a well-established training Practice based across the City of Durham with recentlyrefurbished premises in Bearpark, Framwellgate Moor and Gilesgate.
Our combined list size is currently 14,500across three sites.Weare a friendly, innovative and supportive practice with an emphasis on work /life balance.Ifyou would like to arrange an informal visit, please contact us below.Pleaseapply in writing, including your CV, to Helen Collier, Business Manager (H).Closingdate: 25 November 2024Interviewdate: Week commencing 2 December 2024 Job description Job responsibilities To provide first line management to the reception and administrative team, ensuring their training needs and personal development needs are met through annual development reviews and any individual issues are addressed in line with appropriate human resources policies.
Support effective communication within the practice team, with patients and carers Oversee the recruitment and retention of reception and administrative staff and provide a general personnel management service Support and mentor reception and administrative staff, both as individuals and as team members Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training Maintain the Practices social media, Website and NHS Choices information Deputise for the Business Manager when required Lead the Practice Patient Forum, liaise with patient groups and PALS Support the Operational Manager with more complex enquiries from patients and deputise where necessary as practice complaints officer Deputise for the Operational Manager where necessary with GP rotas Convene meetings, prepare agendas, write and distribute minutes as necessary Act as the IG Lead including the annual completion of the IG Toolkit and taking the role of SIRO Monitor and facilitate the achievement of QOF & IIF indicators and the delivery of Enhanced Services Promote high standards of data entry, data collection and lead the implementation of snowmed Keep abreast of changes in employment legislation and NHS Contract changes Support the Practice to achieve the best possible outcomes within local incentive schemes such as the ICB liaise scheme Maintain an awareness of the local implications of the Five Year Forward View eg implementation of Primary Care Networks The above list of duties is not exhaustive and may be subject to change as deemed necessary Any reasonable duties which may be requested from time-to-time Person Specification Experience Essential Practical experience of general business management Practical experience of managing and motivating people Demonstrable experience of working in the NHS Desirable Demonstrable experience of working in a Primary Care setting Experience of managing change Qualifications Essential GCSE grade A to C English and Maths Desirable HR Qualification European Computer Driving Licence (ECDL) or equivalent Skills, behaviours and knowledge Essential Excellent communication skills (Written and Oral) IT skills Time Management and the ability to work to deadlines Negotiation and conflict management Analytical skills Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self-motivated Flexibility Confidentiality A detailed understanding of HR management principles and techniques A detailed understanding of General Business Management A working knowledge of employment legislation A working knowledge of health and safety legislation Desirable Sound working knowledge of SystmOne Understanding NHS vaccination programmes A thorough understanding of the GMS/PMS contract competency framework