Interim Assistant Director of Culture, Customer and ResidentsLocation: Surrey Salary: £600 per day (Umbrella/inside IR35) Contract Type: Interim Work Arrangement: Hybrid working About the Role: A leading local authority in Surrey is seeking an Assistant Director of Culture, Customer and Residents on an interim basis.
This strategic role is critical in delivering high-quality services and shaping the council's direction to foster positive community outcomes.
As a key member of the leadership team, you will be responsible for developing and executing strategies that enhance customer experiences, strengthen community engagement, and champion cultural initiatives.Key Responsibilities:- Provide visionary and operational leadership for service areas including Culture and Heritage, Customer Fulfilment and Experience, Neighbourhood and Community Involvement, and Community Safety.- Develop and implement the council's Customer Improvement Strategy and Plan, ensuring high standards in customer service.- Manage community partnerships, grants, and contracts with organizations such as local voluntary action groups and citizen advisory services.- Oversee the delivery of arts programs and cultural strategies, including those aligned with key local initiatives.- Drive service transformation, fostering creativity and sustainable practices to enhance service delivery within budget constraints.- Build trusted relationships across diverse community groups, ensuring inclusive and meaningful engagement.- Lead contract management and performance assessments to achieve effective outcomes and compliance with statutory obligations.About You:- Demonstrable track record in senior leadership roles involving strategic direction, contract management, and service delivery.- Inspirational leader adept at promoting inclusivity, driving cultural change, and managing complex service areas.- Ability to plan effectively, deliver shared outcomes, and align services with council goals.- Experience in building partnerships within communities and engaging with stakeholders to elevate customer satisfaction.- Proven history of service improvement and successful implementation of customer-focused strategies.- Able to navigate financial challenges creatively and sustain high performance under evolving circumstances.Skills and Qualifications:- Evidence of continuous professional development.- Strong political acumen and understanding of governance.- Skilled in fostering relationships and collaboration across sectors.- Commitment to equity, diversity, and sustainability in service delivery.This role offers an exciting opportunity to lead impactful initiatives and contribute to the strategic vision of a dynamic local authority.