Assistant Concierge

Main responsibilities but are not limited to: Assisting with luggage upon check-in and check-out Arranging onward transportation and/or directions Ability to do check-in and check-outs (Opera Cloud) preferred, though training can be provided Welcoming customers upon entrance and confirming reservations Acting as the point of reference for guests who need assistance or information and attending to their wishes and requirements Understanding customers needs and providing them with personalised solutions by suggesting activities and facilities provided by the hotel Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arranging events, excursions, transportation etc.
upon request from hotel residents Answering the phone and making reservations, taking, and distributing messages or mail and redirecting calls Responding to complaints and finding the most appropriate solutions Skills Required Proficiency in English; multilingual is strongly preferred Polite and confident with a great deal of patience Ability in multitasking and time-management Aptitude in resolving issues with a customer-focused orientation Must possess a professional presentation Outstanding guest services skills, sophisticated verbal and written communication skills Strong interpersonal and problem-solving abilities Highly responsible and reliable Ability to work well under pressure in a fast-paced environment AMRT1_UKCT