Job summary Are you looking for a role in a friendly, supportive innovative department?
An exciting opportunity has arisen to join the Podiatry and Orthotics Service as an Assistant Business Support Manager - Patient Pathway.
Working as an integral member of the Business Support Team you will provide assistance and support to the Business Support Manger across a range of strategic and operational activities, including the delivery of Therapy Waiting time's targets, performance targets and objectives, service improvements and performance delivery.
The role also includes direct day-to-day operational administration line management to ensure an efficient, safe service delivery, addressing changing priorities as and when they arise with the ability to effectively prioritise workload.
For further information, please contact Kelly John, Business Support Manager on or by telephone on 07977347469.
Main duties of the job The post holder will work as part of the team to provide comprehensive coordination and administrative support service to the team and will:Oversee the management of dept Administration service on a daily basis.
Responsible for own workload and organisation of department clinics, diaries and waiting lists, through capacity and demand planning, prioritising, and accepting urgent demand where necessary.Actively seek to ensure that all patients are treated within National targets set by the Welsh Government.Understand patient pathways; monitoring progress and ensuring timely intervention is daily with internal external departments and services to ensure excellent patient care and service delivery.Responsible for communicating with patients regarding various data is stored and shared through variety of media including verbal communication, paper records, and internal and external electronic sources.Undertake clerical and administrative duties as instructed by the Line Manager.Provide regular data to the Service Leads regarding service capacity and performance and assistant to Business Support Manager with line management responsibility for Admin Team Supervisor The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.There are also apprenticeships, work placementsand volunteering roles available.We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents Person Specification Essential Qualifications & Knowledge Essential BTEC Diploma Or NVQ 3 equivalent training/experience PLUS Advanced keyboard skills RSA III text/word processing or equivalent, in-depth knowledge and understanding of Legislation Health Board Policies and procedures in relation to Sickness Absence, Maternity and Special Leave, GDPR etc.
The Access to Health Records Act 1990 and the Freedom of Information Act 2000.
English/Maths/IT GCE or equivalent to L2 Desirable ECDL Supervisory qualification Essential Experience Essential Substantive experience of working in an office environment clerical/administration experience within a service where data input forms a significant part of the workload Excellent IT skills with ability to use a range of packages especially Excel.
Understanding of Waiting Lists Management, supervising staff & recruiting staff Previous research/audit experience.
Excellent knowledge of Referral to Treatment Rules.
Essential Aptitude and abilities Desirable Other Essential Desirable Previous research/audit experience.
Excellent knowledge of Referral to Treatment Rules.
Essential Aptitude and abilities Essential Adhere to and can demonstrate SBU Values & Behaviours Demonstrate excellent verbal and written to provide and receive often complex highly sensitive & contentious information.
Ability to use effective leadership and management skills have been used using tact and diplomacy when working with others.
Ability to use sound organisational skills and a methodical approach towards work and evaluate complex information and identify options.
Desirable Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Essential Criteria Essential Ability to travel within geographical area.
Able to work hours flexibly.
Able to work under and cope with pressure.
Demonstrate an inquisitive nature and an ability to tackle problem solving in a positive manner.
Demonstrate a high level of self-motivation and able to use this skill to influence others.