Assistant Business Support Manager

Job summary Assistant Business Support Manager - Band 4 - hours per week An exciting opportunity has arisen for an enthusiastic and motivated individual to join our Community Administration Team.
The Assistant Business Support Manager is responsible for the day-day operations of the Community Admin team, including call centre officers, clinic admin, district nurse admin and service admin support.
The role will involve meeting service standards, ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the Trust.
The Assistant Business Support Manager will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service.
They will work closely with the Business Support Manager to develop efficient processes and continually improve the service.
The role requires travelling to community sites across the borough of Stockport, therefore the ability to drive and have use of a car for work purposes is essential Main duties of the job The Assistant Business Support Manager will be responsible for the management and development of the administration and clerical staff within the team.A flexible approach will be required as it may be necessary to provide support to staff working weekends or extended working hoursAs part of the Community Admin management team the postholder will be expected to communicate effectively, exhibit appropriate behaviours and act as a role model to junior staff.To provide site based effective and efficient facilities management support services on behalf of the Trust.To provide training and ensure a high quality of admin the services and patients.To be responsible for the security/maintenance of multiple multi-use centres incorporating a variety of disciplines and a large staff complement assisting to ensure sites are compliant for infection prevention audits and CQC inspections.
About us We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve.
We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity.
Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important.
We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you: o Between 27-33 days of annual leave plus bank holidays o NHS pension scheme membership o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further o NHS Staff discounts o Cycle to work scheme oSalary finance - for loans, savings, budget planning and tips on managing debt o Stockport Credit Union- for local financial advice Job description Job responsibilities To provide day to day operational supervision for the servicesTo ensure there is efficient and effective delivery of servicesTo manage rotas, annual leave and staff workloadsTo provide HR management of staffTo ensure there are effective processes for management of referrals and supporting clinical servicesTo prioritise service demands and ensure capacity is provided to meet demandTo monitor and take action to improve to Key Performance IndicatorsTo monitor and manage staff performance and ensure they are working to Trust policies and standard operating proceduresTo ensure there is a high quality of training and development of the teamsTo be a point of escalation for staff and service users for designated areas of responsibilityTo cross cover for colleagues as neededTo deputise for the Assistant Business Support manager at appropriate forums as neededTo undertake annual personal development reviews agreeing objectives and personal development plans ensuring Trust values are promotedTo ensure staff are compliant with all mandatory training and the service meets the Trust compliance rate The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.If successful this vacancy will require a Standard DBS check at a cost of £ This cost will be deducted from your first Trust salaryIn addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.Before applying for a secondment opportunity please familiarise yourself with the Trust secondment policy (found on the intranet) and ensure that you have discussed and gained approval from your current line manager Person Specification Work related circumstances Essential hold a full driving licence and have use of a car for work purposes Qualifications Essential A' Levels and/or equivalent experience ( Business Administration NVQ Level 3) ECDL /Computer Skills certification or equivalent IT and keyboard skills Excellent IT use of Microsoft office packages Desirable Leadership or Management qualification Knowledge Essential Managerial knowledge acquired through training/course or equivalent experience or equivalent training and experience Good understanding of customer care and providing a quality service Good understanding of capacity management Knowledge of current NHS challenges and pressures Awareness of matters relating to patient confidentiality and health and safety eg.
Data protection, fire etc Knowledge of electronic patient record systems Approaches to problem solving and managing change Experience Essential Experience of line management in a busy administrative environment Extensive administration experience Experience of working to deadlines, setting priorities and dealing with a varied workload Experience of developing process and procedures to improve efficiency Working on own initiative, making decisions and applying judgement about when to involve others Desirable NHS experience Experience of supporting and delivering role specific training Customer Care Project Management skills Facilities management eg.
Reception, room bookings, event management Skills & Abilities Essential Excellent organisational skills and ability to deal with a range of responsibilities Excellent interpersonal and communication skills including dealing with all disciplines of staff Excellent leadership and management skills Ability to work under pressure and to deadlines using own initiative and sound judgement Able to act independently using own initiative Customer care skills Able to persuade, negotiate and influence others Able to demonstrate a commitment to innovation and change Work with accuracy and attention to detail Ability to understand and communicate complex information Experience in the motivation and management of staff and being adept at communicating information.