Job summary This is a 12-month fix-term contract for hours per weekThe successful candidate will be well organised and able to prioritise work.
You will be proactive in solving problems and queries and you will see these through to completion.
The post holder will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone.
You will be supporting our North Admin Hub and will be involved with answering calls to the service, arranging appointments, typing letters/audio typing of reports, managing waiting lists, scanning and uploading documentation onto appropriate systems, photocopying, minute taking and some general administrative work as required.There will also be an expectation for staff to cover our Reception if needed.
Main duties of the job Maintaining SystmOne patients recordsUpdating waiting listsMaintaining ledgersAppointmentsFormatting LettersDealing with queries from Clinicians, Consultants and patientsSending out formsReferrals to our service and referrals out to other servicesAgendas creating and updating and sending and minutes from meetingsGeneral administrative duties About us Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community.
These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.To achieve our goal, we look to recruit high calibre candidates that share our vision & values.
As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.Regrettably, we cannot offer sponsorship for all our job roles.
If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities.
Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone.
Take accurate messages and ensure these are passed on to the appropriate people.
Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
Provide cover as directed by your manager, for other members of the admin team in their absence and assist with their workloads as necessary.
Person Specification Education/Qualifications Essential Educated to GCSE/GCE standard RSA stage II/NVQ Level 2 in administration, or equivalent Good command of written English Experience Essential Previous experience of carrying out general admin procedures in a reception/administrative/secretarial environment Experience of customer facing role Experience of inputting accurate and timely data onto electronic systems Desirable Previous experience of working in a NHS office environment Experience in using computer programmes including healthcare IT systems Lived experience of mental health Skills & Abilities Essential Excellent customer care skills Excellent keyboard skills Audio/copy typing skills Experience of working with a minimum of supervision but working within standard operating procedures Ability to work under occasional pressure/stress Other Essential May be required to travel and work between teams, where necessary