Due to the progression of our existing staff and expansion of our team, we are looking for passionate people to support our customers in arrears here at Trinity House in Lowestoft.Start date 20th January 2025.
Full time 37 hours - Salary up to £28,410.We're an inbound contact centre who help and assist customers in arrears, providing support and always seeking the best outcome.
It's a fast paced environment with a variety of calls ranging from payment plans, affordability schemes, litigated queries to sign posting to external companies.Previous experience in an arrears based role is desirable but not essential if you have the other qualities the role requires.
We provide fully paid training to give you the tools and skills you need to develop and succeed.About youOur customers are at the heart of our business which is why our customer advisors need to be positive, enthusiastic people who have a real desire to deliver amazing customer service.
You will also be a great communicator, empathetic, an exceptional listener, open minded, goal orientated and a team player.Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work.
We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation.
We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.About usHere are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all.
We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work.
As an equal opportunity employer we're committed to having a diverse community represented across our business.We're aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don't have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.NWG at a glance:Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.We do this by providing reliable and affordable water and wastewater services for our customers.We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.Our vision is to be the national leader in the provision of sustainable water and wastewater services.
To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.Our benefitsWe're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.Benefits to include, here's just a few of them:Enhanced maternity payEnhanced annual leave with additional special leave for Christmas Eve and New Year's EveCompany pension schemeDigital GPAward winning wellbeing websiteEmployee Assistance ProgrammeLife assuranceQualification loansProfessional subscriptionBuy and sell annual leaveDiscounts and cashback offers