Army - Individual Education & Resettlement Officer (Iero)

About the job Job summary The British Army delivers education and training to its soldiers and officers.
This is to help them meet the challenges of the 21st century by training for certainty and educating for uncertainty.
A large proportion of this education is delivered by the Army Education Service (AES); this is a network of ten Army Education Centre Groups (AEC Groups) across the UK and Cyprus.
Whilst the majority of the training audience are Regular and Reserve Army personnel, opportunities for Civil Servants are also available within Army Education Centres.
Army Education Centres are staffed by a mixture of Army Officers, Civil Servants and contracted civilian staff.
Ours is a diverse workforce, with roles ranging from military officers who deliver education and civilian teachers to administrative clerks and learning centre assistants.
There are a variety of different roles, and we all work together to deliver our key output, which is the delivery of outstanding education and whole life development services to military personnel.
The advertised posts will be based at 27 AEC Group in Edinburgh and 30 AEC Group in Woolwich (this position is scheduled to move to Wellington Barracks in Central London in 2026).
There are 2 Individual Education and Resettlement Officer positions within 27 AEC Group (1 x IERO in Leuchars; 1 x IERO in Edinburgh) covering the whole of Scotland, there will be a requirement to sometimes travel between sites.
There are 3 Individual Education and Resettlement Officer positions within 30 AEC Group (2 x IERO in Woolwich; 1 x IERO in Chatham) covering London (incl MOD Main Building) and a large portion of the South East of England and delivers support to units based in Europe and overseas (excl Cyprus).
The role of IERO is vital and provides invaluable support to those who are preparing to leave the Army, as well as providing personal development support and advice to those in service.
Training will be provided locally for the key responsibilities of the job role.
Continuous professional development is encouraged through regular working groups and a variety of other opportunities to engage with the wider civil service network.
IEROs report directly to the AEC Groups Officer Commanding (OC) and receive functional direction This position is advertised at 37 hours per week.
Job description An Individual Education and Resettlement Officer (IERO) primarily provides resettlement advice and guidance to Service Personnel; this is essential to ensure their smooth transition from a career in the Armed Forces to civilian life.
The second aspect of the IERO role is the responsibility for providing Personal Development (PD) information to Soldiers and Officers throughout their careers by providing advice and guidance on both internal and external learning opportunities and the availability of funding to support individual learning plans.
The role involves a significant amount of interaction, including conducting briefs and delivering training.
Travel may sometimes be necessary to support or attend briefs or training and may re-quire overnight stays.
Resettlement Function - Provide second line resettlement support to Service Personnel (after first line which is provided within their own unit): Provide resettlement advice in accordance with policy to all military personnel who are leaving the Services.
Provide advice on retention opportunities, including transfers.
Provide support to first line resettlement staff.
This includes the planning and delivery of unit Resettlement Information Staff (RIS) training- a 2-day course, run as required annually by each AEC Group.
Support other AEC staff in the performance of any resettlement duties they carry out.
Ensure effective administration, authorisation and recording of resettlement activities.
Collaborate with external and internal agencies involved in the resettlement process, including Career Transition Partnership, Enhanced Learning Credit Administration Service, the Defence Transition Service, Defence Business Service Veterans Welfare Service and other supporting agencies.
Personal Development (PD).
Provide support in accordance with Ministry of Defence and Government policy: Focal point for PD of Service personnel.
This includes assessing and monitoring the overall need and demand for personal development and reporting it through your chain of command.
Authorise claims for Ministry of Defence funding schemes (incl Standard Learning Credits and Enhanced Learning Credit applications).
Under the direction of the OC, support Learning Development Officers and other AEC staff in their personal development function.
In conjunction with the military staff at the AEC, provide PD advice and guidance to individuals, including identifying personal development goals and advice on PD opportunities available to meet individuals goals, including vocational, academic, accreditation and funding opportunities.
Promote PD within our area of responsibility, as directed by the OC, through briefing and advising unit staff, the chain of command and other AES staff and ensuring effective marketing and communication of PD opportunities.
Engage with Units in the AEC Groups area of responsibility, to develop wider understanding of re-settlement and individual education opportunities and processes.
Be prepared to act as a focal point for a specific aspect of PD for the Army-wide AES community, as agreed through the chain of command.
Person specification Person Specification and Essential Criteria : The applicant must be comfortable working on their own initiative and working within and alongside their teams.
Requires excellent communication skills, and an ability to deliver training and briefs to groups, both virtually and face to face.
It is essential that the applicant has experience of using ICT, particularly MS Applications.
Desirable : - Experience of delivering training/briefs.
- Established interpersonal skills, with experience of liaising with internal and external staff at both operational and strategic levels.
- L3 or above training qualification or a willingness to undertake training to develop appropriate specialist skills including Defence Train the Trainer.
- Full UK Driving Licence as not all our locations are well served by Public Transport Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Leadership Making Effective Decisions Developing Self and Others Managing a Quality Service We only ask for evidence of these behaviours on your application form: Communicating and Influencing Managing a Quality Service Benefits Alongside your salary of 36,530, Ministry of Defence contributes 10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers.
This includes moves between government departments.
You may however be eligible for other government schemes, including Tax-Free Childcare.
Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking.
Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance.
The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel.
All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction.
The survey is voluntary and anonymous.
You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR).
The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At application you will be assessed against: CV including job history Statement of no more than 500 words outlining how you meet the criteria outlined in the person specification Behaviours: Communicating and Influencing and Managing a Quality Service At interview you will be assessed against: Leadership Making Effective Decisions Developing Self and Others At interview successful candidates will also be asked to deliver a presentation, with visual aids, of no more than 10 minutes on the 'Importance of how change can impact transition from one environment to the other' Application sifting will be scheduled to take place within 7 days of the application closing date.
We endeavour to stick to these time frames, but these are subject to change around business needs.
Interviewdates are to be confirmed.
These will likely be held in person and take place in January 2025.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: ****** .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
This role does not meet that category and we will not sponsor a visa.
It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed.
The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities.
As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found.
To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
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Contact point for applicants Job contact : Name : Anne Terry Email : ****** Recruitment team Email : ****** Further information Please ensure you read the attached candidate information document prior to completing your application.
If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP.
If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: ******.