Job Title : Area Manager Department : Operations Reports to : Operations Director Location : Designated Area (as explained at Interview) Hours of work : 40 hours per week, variable (Usually Monday to Friday however flexibility is required to work alternative / additional hours as required, including weekends and / or bank holidays) PURPOSE : To be responsible for the day to day operations of assigned Contracts (e.g.
housekeeping, kitchens, health clubs ) within hotels or Commercial environment in a designated area, ensuring the provision of efficient and effective services to all clients and leading, coaching and training the onsite teams while meeting objectives set by management.
PEOPLE : Responsible for recruitment and ensure appropriate staffing levels are maintained and correct onboarding and RTW checks are carried out Manage senior Kanso employees to ensure that they are trained and perform duties to a high standard Overall responsibility for Health and Safety plus other Statutory trainingat each contract and that this is updated as required Dealing with employee relations including investigations, disciplinaries,grievances, appraisals with Human Resources support when required Building and maintaining relationships with clients Meeting objectives set by Management Manage own diary and time effectively Identify staff members suitable for development and promotion Responsible for ensuring appropriate incentives are given at each location (e.g.
employee of the month/quarter) Be proactive in regards to own development, including participating in Area Managers meeting and supporting with delivery of training Responsible for assisting with TUPE process on incoming and outgoing contracts Ensure that ALL new starters are properly onboarded and that site specific orientation and familiarisation is provided to all new joiners.
Ensure that all new starters are made aware of all the benefits offered to all Kanso Employees QUALITY : Conduct weekly and monthly visits to designated hotels, completing relevant reports in a timely fashion In continuous preparation for external audits carry out quality checks using the Leviy or any other nominated quality app on each visit, expected levels of minimum 10% of room stock per month, analyse data quality app reporting module and create action plans as required Ensure on-site Health & Safety documentation, including site specific riskassessments and relevant safe systems at work is completed and kept up-to-date Monitor relevant hotel satisfaction survey results at each visit Ensure relevant Kanso senior management in your locations are trained in all aspects of departmental duties and the training is cascaded to all staff Ensure accurate Health & Safety plus departmental training records are maintained on- site Ensure complete compliance with Kansos specified cleaning materials at all times PROFIT : Monitor productivity at each location to ensure expected levels are maintained Manage budgets as required at each contract (e.g.
guest supplies, laundry and chemicals) Oversee employee holidays are effectively managed on each contract Monitor and maintain appropriate staffing levels on each contract, ensuring appropriate liaison with recruitment department as required PREVIOUS REQUIRED EXPERIENCE : Previous relevant Management experience (e.g.
as a Head Housekeeper in a large and demanding property) or experience as an Area Manager with the main focus on housekeeping operations covering a range of departments Previous people management experience (e.g.
leading, coaching and training) Management of dealing with budgets, including profit and loss, productivity and quality Experience of dealing with Health and Safety matters Full, clean driving licence (subject to location) Desirable to hold Health & Safety of Work Level 3 qualification ESSENTIAL SKILLS Excellent interpersonal skill Excellent written and verbal communication skills Proficient in the use of Microsoft office packages including Word, Excel and Outlook Ability to build rapport quickly and credibly with all contacts including employees, Clients and other contacts Ability to work effectively under pressure Excellent organisation and time management skills Ability to motivate and inspire others Flexible with a willingness to learn and to train others Due to the nature of this position, the above description is not exhaustive and may be subject to review and change.
KANSO IS A PROUD AND COMMITED EQUAL OPPORTUNITIES EMPLOYER AND WE EMBRACE MULTI CULTURISM, SELF EXPRESSION AND HAS A ZERO TOLERANCE POLICY TOWARDS DISCRIMINATION OF ANY KIND.
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