Organisation: Leicestershire County CouncilWork Location: Records Office, Long Street, Wigston Magna, LE18 2AHWorker Category: Fixed location WorkerSalary: £25,188 - £25,590 (pro rata for part-time) Working Hours: 30 Contract Type: PermanentClosing Date: 2nd February 2025Are you looking for an exciting and varied role as a member of the Record Office team?Do you have you an interest and enthusiasm for helping visitors to discover our wide range of resources and services dating back to the 12th century?About the RoleThis is a frontline role dealing with customers through face-to face, telephone, email and other written communication.
Daily activities are varied and include assisting visitors in the Searchrooms, advising users on material and resources available, producing documents and resources (this includes lifting heavy material and climbing ladders in the Strongrooms), front-of-house duties in our reception, plus back-office tasks including reprographics and digital scanning and fulfilling on-line and other customer orders as required.
The nature of the post involves the holder carrying out regular (on a rota basis) evening and weekend working reflected in the public opening hours of the Record Office.
About YouTo apply for this post, you must:• Have experience of delivering excellent customer care (ideally in a Record Office, Library or Heritage environment), dealing with members of the public, academic researchers, suppliers etc, always maintain customer service standards.• Ability to co-ordinate, retrieve and relocate large quantities of resources within a strongroom, which may require lifting heavy material whilst climbing tall ladders.• Experience of using ICT, especially Microsoft packages, and a willingness to learn digital photography software.• Good written, verbal and interpersonal communication skills while managing time effectively to ensure tasks are completed and deadlines are met; working methodically with attention to detail is essential.
• Ensure the Public Rooms are kept tidy, and equipment is usable and apply Health and Safety best practice to all tasks.
• Have an understanding of and commitment to Equal Opportunities and the ability to apply this to all situations, plus a basic understanding of confidentiality, privacy and Data Protection, ensuring that information is stored appropriately in an accessible and consistent format.
• Work co-operatively with others to maintain and improve performance and demonstrates a flexible approach to meet changing demands.We also expect you to share our commitment to our values and will ask you to evidence this when you have demonstrated them as part of the selection process.For more information or an informal discussion, please contact:Amanda Thompson or Clare Underwood, Senior Archive Assistants Telephone: 0116 257 1080Email: How to ApplyLeicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level.
We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities.
We particularly welcome applicants from ethnically diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve.
Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.To apply for this job, please click on 'Apply Now'.
You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above.
For more information, see the How to Apply section on our career site.We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible.
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