Job overview The Radiology Department at Tunbridge Wells Hospital has a vacancy for a Radiology Appointments and Waiting List Co-ordinator to join their busy and friendly team.The Radiology service provides a wide range of services within various imaging modalities, including CT, X-Ray, MRI, Ultrasound Nuclear Medicine and Interventional Procedures.
This post would be suitable for someone with a wealth of administration experience within a healthcare setting with an understanding of performance targets related to appointments and waiting times.
Main duties of the job You must have excellent interpersonal skills, good organisational skills and the ability to work under pressure to strict deadlines as part of a team.
You should have a desire to expand beyond your current experiences with a willingness to meet new challenges.
The department is working towards a 7-day service 8am to 8pm on rotation.
This role would be perfect for an individual who is determined, motivated and can bring a positive approach to a busy and demanding role.
Working for our organisation Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex.
With a dedicated team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024.
Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.Looking for flexible working?We are a flexible working-friendly organisation.
Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust.
Talk to us about how we can accommodate your working needs.Joining us includes a comprehensive benefits package:• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits• Blue Light card eligibility• And more, additional benefits can be found in the benefits documents below Detailed job description and main responsibilities We've provided all the details you need about this role in the job description and person specification.
Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements.
Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.
(Enhanced level now includes regulated checks against vulnerable adults and children).All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person specification Qualifications Essential criteria NVQ Level 4 or equivalent Experience Essential criteria Experience of using full range of IT systems and patient data systemsExperience of using Microsoft Office, including Word and ExcelExperience of scheduling outpatient appointments and/or admissionsExperience of working in a multidisciplinary teamExperience of working in a healthcare settingCustomer Care experienceExperience of handling patient enquires/complaints Desirable criteria Experience of working in the NHSExperience of supervising staff Skills Essential criteria Accurate data entry, typing and checking skillsAbility to produce letters / reports using Word and ExcelExcellent interpersonal skillsAbility to communicate effectively with people at all levelsAbility to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential natureAbility to plan, prioritise and delegate workloadManage and interpret data correctly to inform decision makingPays attention to detailAbility to initiate & co-ordinate change to own working practicesExcellent IT skillsUnderstanding of patient priorities and performance targets related to appointments and waiting timesThorough knowledge of healthcare administrative systems and processes Desirable criteria Conflict resolution skillsAppropriate assertiveness skillsUnderstanding of Primary Care, GP and community servicesIn depth understanding of medical terminology appropriate to specialismGood knowledge of speciality specific patient pathways