Appointment Advisors A reputable and leading organisation based in Belfast, are currently seeking Appointment Advisors to join their team.
This is a full-time, Permanent Position.
Working hours: 37.5 hours per week (Monday to Saturday on a rota basis) - with varying shifts Monday to Friday: 9am - 7pm and Saturdays: 9am - 5pm.
With a salary of £23,288 per annum.
Closing date: 4pm Friday 18th October Job role: You will be responsible for taking all inbound calls to the company, ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments.
Essential Criteria: 6-12 months customer service experience.
5 GCSE grades A-C including Maths and English or equivalent.
Excellent IT skills with the use of Microsoft Office packages.
Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels.
Ability to manage and prioritise a busy workload while working under pressure.
Ability to work in a fast-paced office environment.
Ability to work on your own initiative as well as part of a team.
Good attention to detail with an eye for accuracy.
Main Duties and Responsibilities: Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry.
Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries.
Following up on enquiries by phone and email.
Proactively follow the patient Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
Process and book all referrals within appropriate time frames.
Scheduling of surgical procedures within specific time scales.
Ensuring that all patient treatment records are accurate and up to date.
Liaising with colleagues across a variety of teams.
Skills: appointments adviser admin customer service