Customer Service Administrator As Customer Service Administrator, you must be an organised, friendly, proactive and confident.
The role will involve frequent contact with customers & clients.
The successful candidate will also be responsible for delivering an exceptional customer experience and assisting with general administration.
Our working hours are Monday – Friday 9am – 5pm.
Key responsibilities - Handling customer inquiries via phone & email.
- Maintaining and updating customer records in our core system.
- Proactively calling vulnerable customers to support them in the event of power loss.
- Accurately logging all customer interactions.
Objective: - Deliver first class customer service to ensure industry leading customer journey.
- Assist customers & clients promptly and professionally.
- Maintain a solid relationship with all internal departments/staff members.
Essential skills / experience - Good Customer Service skills - A good working knowledge of Microsoft Office (Word, Excel) - Adaptability and multitasking capabilities in a fast-paced environment.
- Good attention to detail.
- Excellent communications skills.
- Experience in checking documents and accuracy of detail.
- Maintain excellent standards of departmental administration.
- Multitasking and time-management, with the ability to prioritise tasks Benefits include: - Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment.
The company gives you the opportunity to buy/sell up to 3 days per year.
- Bonus - Enhance Pension - Private Medical Insurance - Life insurance - Company training programmes to help you develop.
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.
2024 has been an amazing year for ESP Utilities.
It has seen remarkable growth & seen us go from strength to strength.
We very much plan the same for 2025!
Now is an amazing time to join a fantastic team and really help your career goals be achieved!