Application Support Engineers - Great Benefits + Bonus - Software House - Ref 958

Application Support Engineers – Great benefits + bonus – Software House – REF 958 Description Job title: Application Support Engineers (2 Roles) Location:  Leeds (up to 3 days working from home possible) Benefits: Free Parking Income Protection Life Assurance Generous Bonus Scheme Holidays and Stat Hols Education:  Ideally degree educated but commercial experience is first and foremost.
Qualifications: Any industry related.
Industry:  Software House – Public Sector Role: Application Support Engineer working with clients across the public sector, enhancing their ongoing use of the portfolio and ensuring the best customer service.
Core Responsibilities: Responsible for 1st, 2nd and 3rd line support functions as part of the Application Support team.
Investigate, analyse and problem solve incidents using SQL and other diagnostic tools and methodologies.
Liaise and problem solve with developers, the problem management team and third party subcontractors.
Liaise with customers over issues and problems that they encounter.
Skills & Experience: This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone.
This is together with the skills outlined below: Strong analytical and diagnostic skills.
In depth knowledge and experience of working with SQL Server.
In depth knowledge and experience of writing SQL / TSQL queries for fixing data issues.
Strong 2nd / 3rd line software / application support experience.
Experience of MS Windows Server.
Creative problem solving.
Ability to prioritise and execute tasks.
Excellent time management/ownership of personal Jira queues.
Strong written and verbal communication skills across all disciplines.
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