Application Support Engineer

Junior Application Support Engineer
Salary: Up to 28,000 + Benefits
Our client is looking for a Junior Application Support Engineer to join their IT team.
You will be providing software support on a variety of bespoke systems.

Key Responsibilities:
• Provide first-line support for IT, application, and software issues via phone, email, or chat.

• Log incidents and requests accurately in the ticketing system.

• Troubleshoot network, connectivity, and performance issues.

• Escalate complex issues to senior engineers and follow up on resolutions.

• Collaborate with teams across IT to resolve technical issues efficiently.

• Assist with system maintenance, script troubleshooting, and data integrity.

Key Skills & Experience:
• Understanding of ITIL, Active Directory, and JIRA.

• SQL experience
• Basic knowledge of network troubleshooting, Windows, and Linux OS.

• Proficient in Microsoft Office 365.

• Strong problem-solving and communication skills.

• A customer-focused approach and ability to work independently.

• Eagerness to learn and grow in the IT support field.

Ready to progress in your IT career?
Apply today and join a team committed to growth, innovation, and success.