**This is a Permanent role - £25,000 - £32,000 + Benefits** We're an award-winning consultancy known for delivering exceptional products and services through technology.
We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences.
Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems fast.
At Burendo, we believe that together, we can achieve incredible things.
What sets us apart is how we work.
We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge.
We're passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step.
At Burendo, caring for people is at the heart of what we do.
We value partnerships, listen to different viewpoints, and believe in treating everyone fairly.
And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.
Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support.
You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible.
If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.
This role will require you to have or be willing to go through Security Clearance and be on an on-call rota.
This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.
Requirements Below are examples of activities you might perform day-to-day working with our clients: L2 application support Overall BAU Management for Production environments Coordinate with L1 and L3 teams to ensure alignment on management of the services Incident, Request, Problem and Change Management Monitor and troubleshoot system performance and availability IT Vulnerability detection and resolution Platform Monitoring Pipeline execution and monitoring Coordinate with other product stakeholders to ensure alignment on the solution.
Ensure security standards are applied across production services with regular security reviews.
Ensure documentation is updated and current, including run books and process/policy documents.
Be part of an out of hours (24hrs) support rota.
The must haves : These are the skills that you'll need to get to grips with the role: Strong stakeholder management skills with excellent communication Working knowledge of React, Python and GitHub Proactive with a desire to continually improve and evolve the service Excellent problem-solving and troubleshooting skills A strong understanding of how IT systems work and a keen technical interest Nice to haves It would be great if you had one or more of these, but even if not, we'd like to hear from you.
Experience in the management of AWS Cloud platforms Knowledge in managing and executing CI/CD pipelines Benefits 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday Monthly budget for you to spend on your wellbeing Annual Learning and Development budget Paid time off for life events Matched Employer Contributed Pension (5%) Life assurance based on 2 x your salary, increasing to 4 x upon 2 years' service Access to an Employee Assistance Programme Enhanced company sick pay Exciting calendar of Burendo social events and activities We are committed to promoting equal opportunities in employment.
You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.
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