Your Company Join a dynamic and innovative team dedicated to providing top-notch technical support and assistance to software application users.
They are committed to investing in talent and developing opportunities for their staff.
Your RoleAs an Application Support Analyst, you will: Provide swift resolution for issues with Microsoft Office Suite products, including Excel, Teams, SharePoint, and OneDrive.
Deliver comprehensive end-user support across our core application suite.
Install software and applications on end-user devices and core infrastructure as needed.
Extract and present data using SQL scripts and report writing tools (e.g., Sage Report Designer, Power BI).
Offer guidance and training on the use of our core application suite.
Collaborate with external vendors to escalate and resolve support issues.
What You Need to Succeed Minimum of 2 years' experience in an IT department, specifically in an application support role.
Experience in an ITIL-compliant service-desk environment.
In-depth knowledge of Microsoft desktop applications and experience supporting these products.
Proficiency in supporting Windows desktop and server-based operating systems.
Commercial experience writing SQL scripts for data extraction and manipulation.
Experience with report writing tools to generate business information.
Previous support experience with Sage software products (e.g., Sage 200, Sage Payroll).
Familiarity with the Microsoft Power Suite (Power BI, Power Automate).
Experience using MS Intune Experience supporting applications on iOS and Android.
Ability to deliver end-user training on core Microsoft desktop applications.
What You Will Get in Return A professional and supportive work environment.
Opportunities for professional growth and development within this versatile team.
The chance to take ownership of issues and see them through to resolution.
Organised and guided daily tasks under the IT manager's supervision.
Vendor-specific training for new software applications.
A commitment to equal opportunities and a welcoming atmosphere for all applicants.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: support sql sharepoint Benefits: 32000